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yyyyyy x. yyyyyy                                                      0000 xxxxxx xxxx , xxxx , xxxxx 00000




solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a network/desktop support assignment.



career profile

ø  expertise in evaluating and troubleshooting electronic devices.

ø  over 11 years of relevant it experience.

ø  a+ certified.

ø  career built in wide-ranging facets of server maintenance.

ø  broad background in delivery of 2nd and 3rd level support for intel servers.

ø  adept in installation, configuration, administration and maintenance of advanced systems.

ø  knowledgeable in multi-platform environments.

ø  capacity in user support operations, servers and system audits.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated strengths in multiple operating systems and advanced upgrades.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  extensive it professional development.




technology skill sets

protocols: tcp/ip, dhcp, dns, microsoft dlc, wins

peripherals: sound cards, video cards, mother boards, cd and cdr s, dvd and dvdr s, array drives and storage devices, backup tape drives, scanners, scsi devices, microfiche devices, laser and inkjet printers. wireless and wired lans and wans, redundancy devices

applications: microsoft office 97, 2000, xp and 2003. lotus smartsuite, people soft, lotus notes, norton antivirus home and corporate, mcaffee antivirus, attachmate extra 6.0, 6.5, 8.0, ghost (all versions), compaq smartstart and insight manager, altiris, antispyware tools, remedy action request system, support magic, adaptec burning software, roxio burning software, citrix metaframe 1.8 and xp presentation server, kodak imaging software, nortel vpn

operating systems: microsoft windows 95, 98, nt, me, 2000, xp, server nt 4.0, sever 2000, advanced server 2000 and terminal server, server 2003                                                                                                                           

cpu: intel pc s, laptops, desktops, towers, & servers (alpha & intel)



professional experience

ibm global services                                                                                                                 2007 c present

intel server support

       recruited to perform maintenance for 23 servers.

       conduct opsware builds and maintain vm and cluster servers.

       utilize remedy tracking system.

yyyyyy x. yyyyyy

page two



       administer server up-to-date patches.

       deliver effective 2nd and 3rd level support for intel servers.

       expertise in token device/rdp usage for server and workstation access.

       configure permissions and groups on servers.

       manage all facets of active directory including adding and maintaining servers.

       design, build and maintain file/print servers and dhcp servers.

       play key role in upgrade/transition to new ethernet routers.


horizon management                                                                                                                    2000 c 2007

senior technical analyst

       retained to deliver desktop support for 160 local/remote customers.

       performed maintenance for nine servers.

       constructed file server, ant-virus server, sql server, citrix server, dhcp server to high operational standards.

       orchestrated web-based remote access.

       assumed responsibility for server/desktop patch management.

       facilitated exchange 2003 upgrade.

       spearheaded ethernet conversion from token ring.

       imaged new workstations with ghost software.

       tasked to prepare conference rooms with all needed hardware.

       active contributor in the migration to active directory.

       successfully installed all print servers.

       developed new user id s.

       maintained high level of security.

       contributor in wide-ranging disaster recovery planning.

       efficiently setup cd-rom and dvd server.



earlier background

prior to 2000, served as helpdesk analyst, bradlees corporate office.  in this assignment provided desktop/telephone support for 800 users, facilitated user movement, set-up printers and peripherals, installed hardware/software and performed all necessary troubleshooting.


education/professional development

microsoft training, waltham, ma

managing and maintaining a microsoft windows server 2003 environment, 2006


altiris training, burlington, ma

altiris deployment solution, 2005


microsoft training, braintree, ma,

microsoft implementing and admin of 2000 directory services, 2003

supporting microsoft windows 2000 professional and server, 2002


clark university, braintree, ma

a+ certification, 1998



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