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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx ~ abc@xyz.com
qualification summary
microsoft certified professional with solid education and expertise driving it and telecommunications projects from conceptualization to actualization of deliverables. highly skilled in determining resource requirements, managing resources, and determining short- or long-term goals and strategies to achieve them. coordinate internal and external colleagues to accomplish goals, monitor progress, and evaluate outcomes. influence, motivate, and challenge others; adapt leadership style to a variety of situations. identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations. fluently bilingual in english and chinese.
telecommunications
software/hardware configuration
computer & network security
system backup/recovery
it infrastructure projects
application development
data transferring
systems maintenance
technical competencies
networking: active directory, lan/wan, dhcp, tcp/ip, wi-fi, vpn, voip, cisco routers, switch cabling, ethernet
operating systems: windows 2000, xp, visa, windows server 2000/2003, mac, and linux.
databases: access, and paradox
applications: word, excel, powerpoint, outlook, wordperfect, visio, photoshop, ftp, telnet, adobe, firefox, pcanywhere, and symantec anti-virus
email: smtp, pop3, spam and virus filtering, sharepoint service, and html
education
state university of new york, college of technology, suny delhi, ny
bba in information technology: networking administration, 2006
state university of new york, college of technology, suny delhi, ny
aas degree, business administration, 2002
career history
empire one telecommunication, inc., brooklyn, ny
network support technician, 06/2006 c 09/2009
internship, 01/2006 c 05/2006
system maintenance
- answered users inquiries via phone and supported, maintained, configured, and serviced it systems with a focus on increasing functionality, reducing down time, and directly impacting the bottom line.
- monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability including tracking support tickets and installing servers, network equipment, switches, and storage devices.
user support
- ensured users remained productive by delivering hardware and software system support for workstations, servers, laptops, network data communications and peripheral equipment such as printers.
- spearhead the set up of multiple user and group accounts, defined account policies specifications and permissions; performed hardware and software backups regularly.
yyyyyy x. yyyyyy
network administration
- administered active directory database, dns, dhcp, wins, and iis and engaged in database administration; completed internet service installations, including dsl, voip phone, and routers.
- facilitated network operations, pbx/voip phone system maintenance, and centralized norton enterprise av.
- delivered comprehensive support for users of diverse it technologies such as lan, internet, and intranet, proxy server, sharepoint, and windows 2003 server.
additional experience
abercrombie & fitch - new york, ny
staff assistant, 05/2005 c 08/2005
suny, arts & sciences department - delhi, ny
student assistant, 02/2002 c 05/2004
professional development
completed training on ccna, mcse, mcsa and microsoft exchange, 2003 c 2008
.
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