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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ~ abc@xyz.com

qualification summary

 

microsoft certified professional with solid education and expertise driving it and telecommunications projects from conceptualization to actualization of deliverables. highly skilled in determining resource requirements, managing resources, and determining short- or long-term goals and strategies to achieve them. coordinate internal and external colleagues to accomplish goals, monitor progress, and evaluate outcomes. influence, motivate, and challenge others; adapt leadership style to a variety of situations. identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations. fluently bilingual in english and chinese.

 


         telecommunications

         software/hardware configuration

         computer & network security

         system backup/recovery

         it infrastructure projects  

         application development

         data transferring

         systems maintenance


technical competencies

 

networking:                  active directory, lan/wan, dhcp, tcp/ip, wi-fi, vpn, voip, cisco routers, switch cabling, ethernet

operating systems:      windows 2000, xp, visa, windows server 2000/2003, mac, and linux.

databases:                   access, and paradox

applications:                word, excel, powerpoint, outlook, wordperfect, visio, photoshop, ftp, telnet, adobe, firefox, pcanywhere, and symantec anti-virus

email:                          smtp, pop3, spam and virus filtering, sharepoint service, and html

education

 

state university of new york, college of technology, suny delhi, ny

bba in information technology: networking administration, 2006

 

state university of new york, college of technology, suny delhi, ny

aas degree, business administration, 2002

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career history

 

empire one telecommunication, inc., brooklyn, ny                                                

network support technician, 06/2006 c 09/2009

internship, 01/2006 c 05/2006

system maintenance

-         answered users inquiries via phone and supported, maintained, configured, and serviced it systems with a focus on increasing functionality, reducing down time, and directly impacting the bottom line.

-         monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability including tracking support tickets and installing servers, network equipment, switches, and storage devices.

 

user support

-         ensured users remained productive by delivering hardware and software system support for workstations, servers, laptops, network data communications and peripheral equipment such as printers.

-         spearhead the set up of multiple user and group accounts, defined account policies specifications and permissions; performed hardware and software backups regularly.

yyyyyy x. yyyyyy

 

network administration

-         administered active directory database, dns, dhcp, wins, and iis and engaged in database administration; completed internet service installations, including dsl, voip phone, and routers.

-         facilitated network operations, pbx/voip phone system maintenance, and centralized norton enterprise av.

-         delivered comprehensive support for users of diverse it technologies such as lan, internet, and intranet, proxy server, sharepoint, and windows 2003 server.

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additional experience

 

abercrombie & fitch - new york, ny                                                                             

staff assistant, 05/2005 c 08/2005

 

suny, arts & sciences department - delhi, ny                                                 

student assistant, 02/2002 c 05/2004

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professional development

completed training on ccna, mcse, mcsa and microsoft exchange, 2003 c 2008

 

 

.

 

 

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