yyyyyy x. yyyyyy

♦ 32 missal ave. ♦ xxxxxx, xxxxxx xxxxxx ♦
xxx-xxx-xxxx ♦ abc@xyz.com ♦

 

driven administrative professional seeking a challenging office position where expertise in office administration, document processing, and customer service will prove instrumental to company success.

career profile

 

ø  demonstrate capacity to provide comprehensive support for all staff including scheduling meetings, client accounts, and effexxxxxxively managing all essential tasks.

ø  adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objexxxxxxives.

ø  excellent customer service skills, including front desk operations and processing client requests.

ø  familiarity with human resources funxxxxxxions, including records maintenance, reports, data processing, and projexxxxxx management.

ø  strong background in multi-tasking; effexxxxxxively handling all client communication.

ø  demonstrate strong abilities in handling multiple projexxxxxxs simultaneously, meeting tight deadlines, and collaborating with authorities on client needs.

ø  dynamic written and verbal communication skills.

ø  background also includes scheduling, spreadsheets, reports, preparing and amending rosters, allocation of resources to correxxxxxx shortfalls, preparing and submitting all required documentation.

technical proficiencies

 

microsoft office suite:

ms. word, ms. excel, ms. access

professional experience

 

webmd                                                                                                                                                                               1996-present

administrative assistant/customer service

• effexxxxxxively interview, hire, train and direxxxxxx 11-member staff and axxxxxxively collaborate in human resource operation funxxxxxxions such as evaluating performance and providing guidance/mentoring.
• consistently ensure delivery of quality customer service vital to sustaining and growing accounts
• manage broad scope of administrative axxxxxxivities including scheduling, distribution of work assignments, and updating information database.
• proficiently manage outbound and inbound calls, providing accurate information and direxxxxxxing them to desired contaxxxxxx within the company.

xxxxxx stamp works                                                                                                                                        1985-1996

customer service

• successfully managed supervisory calls and correspondence to ensure quality customer service.
• consistently facilitated team education, ensuring awareness of department policies and goals.
• efficiently managed accounting duties including accounts receivable, invoicing, order processing and shipping.
• effexxxxxxively provided quality customer interaxxxxxxion through account troubleshooting and telecommunication support.