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yyyyyy x. yyyyyy


career objective                              


performance-driven sales and customer service specialist eager to contribute talents toward supporting a dynamic organization in maximizing customer satisfaction and revenue



offer extensive experience in client-focused, service-oriented environments; key qualifications include:

ø  excel in providing quality assistance in defining and addressing product/service needs, facilitating orders, responding to inquiries, troubleshooting issues, and maintaining ongoing professional relations

ø  dynamic communication, consultation, presentation, and negotiation skills

ø  proficient in planning, coordinating and managing workflow/projects to maximize productivity and efficiency and meet critical deadlines and company operational goals

ø  effectively develop and administer client databases and related information systems

ø  possess solid background in office management and administrative operations

ø  successfully deliver team and client training

ø  pc literate and proficient in ms office and quickbooks pro


professional experience                


estate administrator, norma barclay family trust, lemon grove, california                         2005-2007

  demonstrated sharp business acumen in proficiently administering diverse aspects of estate ranging from investing and asset distribution to accounting and property management


office manager, dave bush general builders, lemon grove, california                                  2003-2005

  successfully steered office operations to maximize productivity and efficiency

  proficiently applied computer skills toward managing high volume of data entry as well as preparing and processing detailed proposals

  proactively represented employer in professionally managing incoming phone communications


ce coordinator, sandi kruise insurance training, san diego, california                                  1997-2003

  played an instrumental role in driving business growth and maintaining solid client relationships by providing quality technical and product support to customers

  applied sharp administrative skills toward generating and processing internet orders, shipping materials, managing email communications, and maintaining complex customer and licensing databases

  contributed insurance industry expertise toward researching and producing memoranda on state insurance licensing regulatory issues, developing multi-product licensing matrices and managing continuing education approvals for 49 states, with accountability for facilitating filings and correspondence with each state department of insurance


underwriting assistant, hull & company, inc., san diego, california                                     1992-1997

  proficiently rated contractor liability renewal quotes, ordered and followed-up on inspections, prepared endorsements, and issued policies as well as cancellations




loss control foundations & essential fundamentals certificate, replearning; 2008

personal lines insurance license; 2007

p&c insurance principles and commercial insurance certificates, insurance education association; 1996

skilled insurance clerk program certification, grossmont college, 1992

(scholarship award, gpa 3.8)


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