customer service  ♦  financial services  ♦  administrative

profile                                 

 

         strategic client relations and proactive customer servicing c excel in delivering world-class services, building critical client relationships, driving business growth and ensuring satisfaction in fast-paced, customer-focused environments.

         dynamic project/time management skills c strategically prioritize, coordinate and facilitate workflow to boost productivity and efficiency as well as achieve critical deadlines and objectives.

         sharp business acumen c solid background in the financial services/banking industry, cash management, inside sales, and inventory control as well as general administrative/clerical functions.  bachelor of science in business administration

         superior analytical and problem solving skills c apply thorough analysis and solid deductive reasoning toward conflict resolution, negotiations and complex decision-making. excellent ability to digest and analyze large volumes of detailed information, identify key points and distill information.

professional experience        

 

harmon (10/2009 to present)

 

cashier/customer service representative

         ensure delivery of world class customer service in assisting with and processing sales transactions as well as responding to inquiries and resolving issues.

         contribute to maximizing store sales through strategic merchandising and stock management.

         support store in optimizing efficiencies by proficiently organizing, maintaining and tracking inventory.

 

jp morgan chase & co., new york, ny (10/2005 to 12/2008)

 

sales and service associate, 10/2007 to 12/2008

         investigated/corrected errors upon customers' request, according to customer and bank records.

         answered customers' questions, and explained available services such as deposit accounts, statement requests, and executed wire transfers of funds.

         completed special services for customers, such as ordering bank cards and checks.

         compiled information about new accounts, entered account information into computers, and filed related forms or other documents.

         informed customers of procedures for applying for services such as atm cards, direct deposit of checks, and certificates of deposit.

full time teller, 10/2005 to10/2007

         provided superior customer service in facilitating broad-scope account transactions ranging from checking accounts and savings plans to diverse financial instruments.

         drove business growth through cross-selling/up-selling of banking products and services.

         balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions.

         clearly defined and troubleshot debit/credit transaction discrepancies and related customer account issues for prompt resolution.

         applied sharp administrative skills toward performing general clerical functions including information systems maintenance and typing.

         counted daily inventories of cash, reconciled checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.

education                             

 

bachelor of science in business administration, 2005
saint thomas aquinas college, sparkill, ny

-         gpa 3.35, dean s list, spring 2002, fall 2004, spring 2005

-         delta mu delta national honor society in business administration

affiliations: lifetime member--delta mu delta national honor society in business administration; member of the national notary association