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yyyyyy x. yyyyyy

1810 e. peters colony #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


healthcare industry specialist with an mba and successful background in optimizing client servicing eager to contribute to the success of a progressive organization.



  • dedicated, hard-working professional offering over 12 years progressive experience in the healthcare industry, with specific expertise in resource management, investment optimization and contract operations.
  • in depth experience in client-focused industries focused on delivering world class customer service through timely issue resolution and revenue optimization.
  • strong background in wholesaler contracts operations and gpo membership implementation.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • dynamic communication, organization, analysis, and relationship management skills.
  • technically proficient in microsoft word, outlook, excel, powerpoint, and access database.


professional experience


the broadlane group                                                                                                                         2004-present

pharmacy contracts specialist, 2005-present

  • sharp business acumen and experienced in managing broad scope of operations, from establishing eligibility/participation for contract tiers and communication contract changes to pricing issue resolution and supplier/wholesaler reconciliation.
  • consistently generated groundbreaking efficiencies and continuous process improvement to effectively manage pharmacy membership & locs implementation.
  • skillfully collaborated with account/client implementation teams in the implementation of new pharmacy accounts; including 3 major health system accounts sharing the same effective date incorporating over 100 acute care facilities and multiple alternate sites.
  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction.

strategic sourcing business associate, 2004-2005

  • spearheaded the coordination of pharmacy contract amendments, uploading price files, communicating changes for wholesalers, and drafting ad hoc reports.
  • consistently ensured contract price changes maintain compliance with agreement t&cs.


tenet health system                                                                                                                             2003-2004

supervisor/support services & correspondence

  • demonstrated dynamic leadership skills in effectively building and directing a 7-member team vital to effectively supporting regional business office as well as multiple facilities within the organization.


mckesson corporation                                                                                                                         1998-2003  

contracts manager/contracts department, 2000-2003

  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • effectively trained and directed 12-member staff handling over $800m in annual sales and actively collaborated in human resource operation functions such as training staff on contracts system, implementing process improvements and conducting performance reviews.

team lead/ contracts department, 1999-2000

  • actively supervised 9 employees in the reconciliation of contract pricing and customers eligibility.

research analyst/ account receivables, 1998-1999

  • drove the cleanup chargeback backlog on major accounts, effectively resolved discrepancies by 90% and resolving chargeback issues within 72 hours.


professional education


master s in business administration bloomsburg university                                                                         date


lean six sigma: yellow belt certification, 2010

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