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Operations Manager / Business Development Executive

Management & Supervision ~ Staff Development ~ Planning & Logistics


Strategic Management Professional with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company. 


Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, strategic planning, inventory management and procurement,  budgetary planning, report creation and analysis; sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, staff development and training.

Ø  Comprehensive understanding of management processes due to advanced practical and academic training. 

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Technology savvy with proficiency in multiple software applications including MS Office Suite, QuickBooks, and Photoshop.    


Professional Career Track


Shift Supervisor, Papa John s Pizza                                                                                      2009-Present


  Primary responsibilities include development and implementation of internal policies and procedures for efficient operations of store, including;

  Management of vendor sourcing and relations;

  Analyze P&L, financial statements, and budgetary plans;

  Open store and prepare operations for daily traffic and customer needs;

  Organize inventory and maintain appropriate product supply;

  Develop and execute customer service protocols to ensure loyalty and retention. 

Manager, Stuffing Factory, Inc.                                                                                                    2008-2009


  Primary responsibilities include comprehensive management and oversight of all aspects of a single store retail operation to include full P&L responsibility, as well as hiring and training programs for internal personnel.  Specific functions included;

  Prepared weekly schedules and bank deposits as needed;

  Ordered, priced, and merchandised new inventory;

  Organized daily, monthly, and quarterly financial and business summary reports;

  Offered quality service to all customers;

  Prepared daily, monthly, and quarterly reports as needed. 





Assistant Manager, KB Toys                                                                                                      2008-2009


  Primary responsibilities included effective management of daily store operations and support of internal staff.  Specific functions and achievements included;

  Received, priced, and shelved weekly inventory;

  Interviewed and trained new employees regarding customer service and store policies;

  Calculated financial data for district office records;

  Prepared bank deposits and ensured transfer of funds;

  Provided a friendly and customer oriented atmosphere and established loyalty programs.


Sales Associate, Stuffing Factory, Inc.                                                                                        2006-2008


  Primary responsibilities included assisting customers with specific needs, operating store equipment, coordination of product displays to increase exposure to customer base, as well as event and party planning for marketing purposes.                                                    


General Manager, Susquehanna Valley Beverage                                                                    2004-2006


  Primary responsibilities included strategic and daily operations of site including inventory analysis and procurement, planning and coordinating staff and vendor schedules, execution of training and development programs for employees, as well as ensuring all customer needs were met.                                                       





n Bachelor of Business Administration C Management, Pennsylvania College of Technology





























Kristen Fortney

xxx-xxx-xxxx /







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as a Manager and Supervisor with specialized expertise within the various industries.  I have recently graduated with a Bachelor s Degree in Business Administration and I am eager to apply this skill set in a progressive organization such as yours.    

 I am skilled at providing management expertise regarding comprehensive tasks including training, financial analysis, hiring and retention protocols, client support, research, and a strong background in all aspects of Business Development.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  Additionally, I understand many functional aspects of organizational support from many levels and vantage points.

            My peers describe me as an exceptionally hard worker and strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Kristen Fortni













Kristen Fortney

xxx-xxx-xxxx /




Dear  NAME:


Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of all aspects of the manufacturing environment, coupled with solid project management skills, and the ability to develop and execute successful business development initiatives.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Operations Manager leveraging proven strengths in the development and launch of business initiatives to drive efficiency and increase bottom line revenues. I am also astute in identifying human capital plans needs, creating actionable programs, and effectively interacting with all departmental resources.


My key proficiency and career path has been very versatile: including being a General Manager, Sales Specialist, and Manager.  My primary work has included problem analysis and resolution, employee efficiency, cost savings and/or containment, relationship building, and employee training.


I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.


Kristen Fortney


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