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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


career objective


results-driven leader eager to contribute strong management, business development, sales / marketing, customer relations, and team building skills toward actively supporting an employer in optimizing operational and financial performance.




ø  offer over 12 years of solid combined experience within mortgage, real estate, and title-based roles, including expertise in real estate investment (buying / selling), organizational management, strategic analysis, operational procedures, and cost-effective solutions capacities.

ø  contribute profitable knowledge of mortgage wholesale lending programs, policies, procedures, and underwriting guidelines, including extensive experience with reg z, fha, va, and conventional loans regulations.

ø  supply substantial knowledge of mortgage closing package preparation, pre-closing quality control, closing coordination, and property management, as well as fannie mae and freddie mac lending programs.

ø  adept at effectively assisting customers with needs analysis, as well as demonstrating dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive and productive manner while maintaining high quality standards.

ø  skillful at developing short- and long-term plans and budgets for marketing / communications / public relations programs and its subsequent activities, including monitoring operational progress, assuring adherence to corporate business standards, and evaluating overall performance.

ø  exceptional at securing business retention by facilitating intelligent profit objectives and providing outstanding customer service, as well as by actively developing new business opportunities for continued marketplace presence.


professional experience


senior marketing director, team metroplex, mesquite, tx                                          2005 c 2008

ø  maintained responsibility for creating, implementing, and measuring the success of a comprehensive communications and public relations program utilized to enhance the organization s professional and public image and position with the marketplace.

ø  facilitated optimal internal and external communications, including serving as the company s media representative, as well as overseeing all organizational marketing, communications, and public relations activities and materials (i.e. publications, media relations, and client acquisitions).

ø  performed all editing, design, production, and distribution of organizational publications, along with coordinating the exceptional appearance of all print and electronic materials such as letterhead, logo utilization, and brochures.

ø  successfully led various business projects such as cause-related marketing activities and special events, as well as maintaining accountability for the achievement of all marketing / communications / public relations missions, goals, and financial objectives.

ø  provided necessary recruitment of highly skilled loan officers and real estate agents, as well as performing standard operational planning and budgeting activities.


~ key achievements ~

     forged successful business relationships with key realtors, builders, lenders, and community leaders to increase referral business by 195%.

     developed outstanding marketing systems that increased business by 63% after four solid months of implementation.

     originated residential home loans in excess of $1 million per month.

yyyyyy x. yyyyyy

(xxx-xxx-xxxx                                                                                                              page two


professional experience (continued)


manager, executive homes / landamerica title company, dallas, tx                           2000 c 2005

ø  effectively managed 12 loan officers and processors while concurrently serving as a proactive assistant to corporate-based senior partners to achieve optimal operational performance and corporate success.

ø  successfully managed daily business operations such as personnel recruitment and hiring, training / development, and payroll activities, as well as overseeing all company-based insurance, taxes, budgeting, and planning.

ø  performed loan structuring to comply with acceptable lending practices and federal regulations, along with providing essential activities concerning origination, loan processing, underwriting, closing, and funding.

ø  accurately prepared and negotiated contracts, leases, deeds, mortgages, and other real property legal documents.

ø  successfully developed and implemented dynamic strategies for signing new correspondents and managing relationships with existing clients, including performing profitable sales and marketing activities to include pre-qualifying, reviewing, and analyzing loan origination documents.


~ key achievements ~

     developed key relationships with strategic business partners to increase revenue by 165%.

     successfully co-developed comprehensive strategies of dynamic marketing programs to increase call volume by 135%.


escrow officer / manager, landamerica title company fee office, dallas, tx        2001 c 2004

ø  successfully created and processed escrow files, along with transmitting escrow instructions, preparing hud 1 settlement statements, balancing files, and processing title-related documents, as required.

ø  supervised the operational duties of four escrow officers, ensuring optimal job performance and adherence to corporate policies and procedures at all times.

ø  achieved substantial experience in processing titles, closings, post-closing, and funding activities, as well as drawing escrow closing statements demonstrating debits and credits, checks transmissions, closing statements, and policies.

ø  accurately proofread and transmitted title policies and other pertinent documentation, along with transmitting required disbursements of escrow monies.

ø  effectively provided customers with beneficial information regarding company-based escrow services, procedures, and case statuses.


~ key achievements ~

     performed optimal servicing of clients by exhibiting a high level of enthusiasm and professionalism, thereby increasing business through family- and friends-based referrals by 50%.

     increased overall customer satisfaction scores by 30%.


~ additional key experience ~


senior auditor, first nationwide mortgage, dallas, tx                                              1998 c 2000

auditor, centex mortgage, dallas, tx                                                                          1996 c 1998


education, licensure, and computer skills


bachelor of business administration                                                           university of phoenix

real estate license state of texas (previously held)           leonard hawes real estate school


proficient in microsoft office (word, excel, access, publisher) / adobe photoshop / illustrator

quickbooks / ntreis / css / pro-doc / docmagic / guardiandocs / datatrac

lotus notes / fiserv / du / clout / emits / cbs+ / lp / internet applications


~ notary public state of texas ~

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