Talented and Accomplished Sales Support Professional with over 15 years of supporting IP Networking and Videoconferencing technologies.  Extensive experience in securing key accounts and driving sales results by creating and executing innoxxxxxxtive strategies to position products, increase market share and create distinction among competitors.

 

Technical Proficiencies

 

   Design, implement, monitor and troubleshoot Cisco Routers and Nortel Router switches including access lists, protocols, VLAN s and interfaces.

   VTC experience with full line of TANDBERG products to include TMS, VCS, TCS, Codian MCU s, TANDBERG Movi and video endpoints.

   Cisco product experience includes Cisco 2800 ISR, 3800 ISR, 4000, 7000, 12000, Catalyst 1900, 2820, 5000, 6500.

   Cisco Unified Meetingplace installation and presentations.

   LAN & WAN services using Nortel Networks products including; Baystack 450s and Passport 8600, RIP, BGP, OSPF, TCP/IP, WINS Servers, DNS Server and HOSTS files, DHCP, RAS, Subnetting, and HTTP.

   Project management, systems integrations, migrations and program development.

 

Platforms/Protocols/Services

 

   Hardware Platforms: TANDBERG Management Suite, Video Communications Server, TANDBERG Content Server, Codian MCU 8000 & 4500, Nortel Passport 1100, Nortel Passport 8100, 8600, Cisco 2800 ISRs, 3800 ISRs, 4000, 7000, 12000, Catalyst 3500, 3600, 3700, 5000, 6500, Cisco Aironet Wireless Access Points, Cisco ASA 5520, 5540, Cisco  Meetingplace

   Routing & Video Protocols:  OSPF, BGP, RIP, IGRP, EIGRP, IS-IS, H.320, H.323, ISDN, SIP

   Operating Systems:  Windows 2000 Server, Windows 2000 Professional, NT Server, NT Terminal Server, Citrix MetaFrame, Cisco IOS 11.3,  NT Workstation, Win95, and Win98, Sun Solaris 7.0

   Services: Nortel Networks Optivity NMS, Nortel Networks Device Manager, CiscoWorks, DiffServ, QoS, Multi-Link Trunking (MLT), Network Address Translation (NAT), Frame Relay, ATM, What s Up Gold, Quota Server, Active Directory, Exchange Server, IIS, ArcServeBackup, BackUp Exec Enterprise.

 

Sales Support Expertise and Contributions

 

   Provide outstanding pre-sales engineering and post sales support for public and prixxxxxxte client base; including contacts in the Medical, Education, State and Local Government.

   Develop and facilitate partner training and technical development to maximize sales efforts and results.

   Lead feasibility studies, develop project budgets, and define system requirements and specifications in accordance with the clients desired results.

   Design end-to-end networks for the deployment of video, voice and data applications, develop and deliver compelling sales proposals.

   Contribute to new product development, modification of existing products and applications, and termination of ineffective products.

   Provide comprehensive end-user training, and reseller support; answer all pre-sales technical inquiries, and facilitate ongoing customer contact for the duration of the projects.

   Effectively communicate and translate technical information to line mangers to C-level decision makers.

   Deliver technical presentations, act as lead technical member of the account team, and provide ongoing needs analysis to increase capabilities of all team members. 

   Provide network design, testing, fault isolation and installation of routing switches to exxxxxxluate performance expectations.

Systems Engineering

 

   Perform design and planning for ATM network communication systems.

   Leverage extensive understating of CPMP processes to support applications in a LAN/WAN environment.

   Author system deployment plans and ATM circuit analysis, while providing detailed specifications for hardware and software selection, implementation techniques to deliver highly effective and intelligent business solutions.

   Perform detailed system analysis and present findings for present and future capacity requirements, and exxxxxxluate new technologies to enhance network performance.

   Significant knowledge of LAN and WAN network architectures, telecommunications networking, wireless networks, VoIP, Cisco routers/switches, and TACLANE encryption devices.

   Collaborate with a team of Systems Engineers and client representatives to ensure that system performance requirements are met, system designs are compatible and will meet applicable standards.

   Spearhead large scale presentations, introduce vendor products and explain how new technologies will enhance the current or future network.

   Project manage the programming and configuration of applications to maximize network s capability.

 

Professional History

 

TANDBERG, Inc.,   - Public Sector Sales Engineer                                                                                  2007 to 2009

GTSI, Inc.  Cisco Pre-Sales Engineer                                                                                                                               2006 to 2007

Apex Technology Group, LLC - Senior Systems Engineer                                                                 2004 to 2005

Lockheed Martin Corporation - Senior Network Engineer                                                                            2001 to 2004                                                 

Nortel Networks and Sprint Enterprise  Technical Solutions Consultant                                           1999 to 2001                                                                

Northern Xxxxxx Community College - MCSE Test Preparation Instructor                                         1999                              

Litton TASC, Inc - Technical Support Staff                                                                                                                 1996 to 1999

 

Education and Accreditations

 

Bachelor of Arts C International Studies, George Mason University

Associate of Science C Business Administration, Northern Xxxxxx Community College

 

CCIE (Cisco Certified Internetwork Expert) Candidate, passed CCIE Written

CCNP (Cisco Certified Network Professional): Building Scalable Cisco Internetworks, Building Multilayer Switched Networks, Building Cisco Remote Access Networks, & Cisco Internetwork Troubleshooting.

CCNA (Cisco Certified Network Associate)

CCDA (Cisco Certified Design Associate)

JNCIA (Juniper Networks Certified Internet Associate)

TANDBERG TCAP and TCEP Certifications

NNCDS (Nortel Networks Certified Design Specialist)

NNCSS (Nortel Networks Certified Support Specialist)

NNCAS (Nortel Networks Certified Account Specialist)

MCSE (Microsoft Certified Systems Engineer)

Networking Essentials, Windows NT Server 4.0 & Enterprise, Windows NT Workstation 4.0, TCP/IP, & Internet Information Server 4.0.