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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

Dynamic Account Manager eager to contribute extensive negotiating expertise and client relations proficiency toward supporting the employer in optimizing revenue as a key team member.

 

Profile

 

         Advanced account development and management expertise.

         Substantial negotiating skills and proven strengths in selling comprehensive travel programs.

         Proactively foster, nurture and maintain strong client and vendor relationships spanning diverse cultures and backgrounds.

         Adept at orchestrating full spectrum of program elements including budgeting and sourcing; proficiency with large programs involving hundreds of thousands of dollars.

         Meticulous problem solver with an impressive ability to gain customer confidence and satisfaction.

         Reputation for professionalism, integrity, and a team player work ethic.   

         Quickly adapt to new roles, responsibilities, software applications, and environments.  

         Proficient in Microsoft Office, Sabre, and Worldspan.

 

Professional Experience

 

GMI Inc., Minneapolis, MN                                                                                                                                1994 to Present

Account Manager            (2000 to Present)

         Proficiently coordinate successful travel program operations by overseeing food & beverage, transportation, activities, rooms, VIPs, booking keynote speakers, sourcing, and scheduling meetings.

         Research and select venues, negotiate contracts, and source up to 100 groups annually.

         Communicate extensively with group participants, vendors and hotel staff, leveraging solid organizational skills to maintain database, track registration information, prepare/submit reports, and coordinate mailings for groups as large as 8,000.

         Invoice vendors and ensure precise alignment with budget in administering final billing.

         Effectively secure and organize meeting space and audio/visual equipment.

         Seamlessly cooperate with vendors, sponsors, entertainment, event/conference speakers and group members to ensure successful events.

 

Continued

 

 

 

Yyyyyy x. yyyyyy C Page 2 of 2

 

Professional Experience (GMI Inc.) Continued

 

Incentive Group Coordinator             (1994 to 2000) 

         Applied dynamic multi-tasking expertise toward booking domestic and international group air reservations, negotiating contracts with major airlines and car rental agencies, and conducting incentive meetings with suppliers and clients.

         Demonstrated excellent computer skills in preparing comprehensive reports, maintaining database, and training agents in use of Sabre program.

         Analyzed, coordinated and booked group extensions for clients, escorted groups en-route to destination, and partnered with hotel staff onsite to ensure group satisfaction.

 

TravelCorp, Edina, MN                                                                                                                                               1992 to 1994

International Agent          (1993 to 1994)

         Exercised polished prioritization skills to coordinate air, hotel, car, train, limousine, and ferry reservations, and advise clients of current passport/Visa requirements as well as changes in foreign governments.

         Appreciated by clients for advanced industry acumen, often providing suggestions and recommendations regarding airlines, travel routes, and pricing.

         Earned promotion from role as Overflow Agent (1992 to 1993) as a result of exceptional performance in account management and client service.

 

Northwest Airlines, Minneapolis/St. Paul, MN                                                                                                 1990 to 1992

Reservation Sales Agent              (1991 to 1992)

         Booked and confirmed reservations via Worldspan system, quoted schedules and fares, and knowledgably answered callers travel questions.

         Exhibited strong customer service in handling special meal requests and/or seat assignments and in swiftly resolving customer issues or complaints.

         Ranked among top 5% out of 1,000 agents for four consecutive months and received award for placing in top 5 of all agents region-wide for sales achievements.

         Quickly advanced from role as Administrative Assistant (1990 to 1991) based on exceptional customer service skills and outstanding performance in delivering support to eight presidents and vice-presidents.

 

 

                         

 

Additional Experience includes role as Program Coordinator for SLPSA,  St. Louis Park, MN, 2005 to Present; oversee full spectrum of organizational functions including managing volunteers, community relations and communication, fundraising, booking facilities, merchandise sales, player registration, etc.

 

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