yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(772) 0000 xxxxxx xxxx , xxxx , xxxxx abc@xyz.com

                                                                                                                                                                    

objective

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management, project administration, customer service and interpersonal relation skills toward optimizing operations of a progressive organization.

 

career profile

ø  over 17 years of administration, customer relations and communications experience.

ø  career built with industry-leading corporation.

ø  expertise in account management.

ø  knowledgeable in business unit operations.

ø  outstanding communications and presentation skills.

ø  proficient in advanced software applications.

ø  experienced in all phases of effective merchandising.

ø  skilled in policy/procedures and process improvement.

ø  comprehensive grasp of business management.

ø  strong capacity in internal cost control.

ø  focus on productivity enhancement.

ø  well-organized multi-tasker with strong detail orientation.

ø  community volunteer active in animal rescue.

ø  upcoming a.s. degree.

 

professional experience

publix supermarkets, lakeland, fl                                                                                                  1992 - 2009

customer service manager

       promoted to position after exceptional performance as cashier and office administrator.

       ensure delivery of outstanding customer relations.

       identify and resolve wide array of consumer issues.

       skilled in administration of daily office operations.

       adept in employee scheduling and unit planning.

       implement extensive process improvement.

       facilitate merchandising and promotional efforts.

       perform order and data entry.

       develop office policy/procedures.

       serve as employee role model.

       adapt to rapidly changing circumstances and conditions.

       function in important cost-control position.

       maintain all organizational standards.

 

education

indian river state college

associate of science, criminal justice, expected graduation date

 

community involvement

indian river county animal rescue