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yyyyyy x. yyyyyy                                                                       

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                                           

results-focused sales manager eager to contribute expertise in driving business development, account servicing, and team building initiatives as well as operations toward actively supporting the employer in maximizing bottom-line performance


ø  offer more than seven years of progressive banking experience, with expertise in sales management, business growth, staff development, and process improvements

ø  successfully target, prospect, secure, and manage major accounts; develop and maintain a diverse consumer base by facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  excel at recruiting, building, coaching, and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; generate highly accurate forecasts based on analytical evaluation of performance metrics

ø  effectively identify and capitalize on opportunities to penetrate and develop markets; demonstrated ability to generate viable leads and succeed despite unstable conditions

ø  develop and implement innovative sales strategies and initiatives; create new partnership opportunities, design effective marketing collateral, and conduct instructional seminars

ø  dynamic communication, presentation, negotiation, and relationship management skills; ability to cultivate critical, long-term business connections

ø  ensure compliance with all corporate policies and procedures as well as government laws and regulations

ø  sharp technical proficiencies, including citrix, lending tree, and appro systems


~ key achievements ~

         selected as one of charter one bank s seven startup home equity division staff responsible for growing business to 2,700-member department generating $1.6b in annual sales

         led #1 sales team in department at charter one, closing more than $537m in new business and surpassing established goals by 27%; received #1 lender ranking in volume, units, and customer service on for two years in a row

         established first and second mortgage lending programs, developed sales tools for consumer finance department, created lead tracking system for contact management, refined procedures and implemented process improvements to continually increase profitability for charter one; pioneered fraud prevention efforts saving more than $2m in claims

professional experience                            

sales manager / team leader, charter one bank, cincinnati, oh         2005 c present

         built and continue to lead home equity division of this leading multi-state commercial bank; entrusted with a broad scope of responsibilities, including human resources management, business development, sales, marketing, product pricing, and vendor relations

         successfully hire, train, coach, and lead top-performing team of consumer loans account executives; create individual and departmental goals, conduct monthly one-on-one performance reviews and weekly staff meetings, and provide daily team updates via email

         develop and implement highly effective performance incentive programs, motivational techniques, call coaching reviews, sales road maps, and workflow plans that result in increased productivity and conversion rates

         continually expand cross-selling opportunities by introducing additional banking products and services to existing and new customers; identify prospective business partnerships to generate new leads

         author and produce marketing material for internet lead aggregators, drive search engine marketing and rich media tracking initiatives, and develop email campaigns

         conduct monthly audits on 10% of all funded accounts to ensure regulatory compliance, design and institute applicant fraud questionnaires for use  by sales group, and review each representative s closed accounts to confirm adherence to occ regulations


home equity originator ii, provident bank, cincinnati, oh       2003 c 2005

         expertly originated second mortgage loans and responsibly grew national and local client base in line with bank business objectives

         analyzed individual customer needs and guided clients through the loan selection process; achieved superior levels of customer satisfaction


account executive, beneficial, cincinnati, oh            2002 c 2003

         effectively utilized affiliate leads and mail campaigns to cultivate long-standing client relationships and originate first and second mortgage business in sub-prime markets; executed intensive business development efforts

         served as a licensed insurance representative and provided benefits analysis for all clients


bachelor of arts and science, miami university, oxford, oh  2000

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