~ Dedicated Management Executive eager to contribute extensive talents toward actively collaborating with a dynamic organization in maximizing bottom-line performance. ~
Significant experience in human resources, F&B (food and beverage) operations, organizational development, workplace safety, inventory control, regulatory compliance, and large-scale/high-profile event planning and management. Considerable experience with start-ups and new business launches, devising SOPs (standard operating procedures), driving health and sanitation compliance, and administering vendor contracts. Human resources management spans recruiting, hiring, training, motivating, performance management, and facilitating strong employee relations and retention. Skillfully anticipate, plan, and respond accordingly to constantly changing business priorities. Financially-astute with impressive abilities in problem solving, goal setting/attainment, prioritization, multi-tasking, team-building, and steering quality control and assurance.
- Successfully orchestrated comprehensive catering operations for large-scale events such as major concerts (Carrie Underwood, Brooks & Dunn, Jay-Z, Beyonc , Bon Jovi, BB King, etc.), distinguished speakers such as Vice-President Cheney, sporting events, and job fairs.
Won approval to acquire AccuBar bar-coding system, significantly enhancing inventory tracking and cost control for Northern Illinois University.
Drastically elevated safety compliance at the university by critically researching each department, assembling a Safety Committee, and formulating an in-depth safety operations manual.
Provided consultative leadership to Raging Waters Theme Park from initial launch through to all operational elements such as concession, catering, safety, human resources, scheduling, accounting, inventory management, cash handling, and regulatory compliance.
Applied dynamic strengths in organizational development toward clearly defining and implementing proper record-keeping procedures for Cinnamon Nut Hut, including training manuals, inspection and sanitation logs, and financial reporting instruments.
Northern Illinois University, DeKalb, Illinois, 2002 to Present
Senior F&B Manager
Spearhead daily F&B operations inclusive of strategic business planning, financial management, risk management, negotiations, quality control, safety compliance, and full-scope dining and catering operations.
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Professional Experience continued
- Oversee staffing functions by recruiting and hiring qualified candidates, conducting regular performance evaluations, and recognizing outstanding staff members to maximize retention and morale.
Continually analyze and improve organizational structure, workflow, and employee satisfaction by establishing new SOPs, training guidelines, and employee rewards program.
Chef Endens Co., Yorkville, Illinois, 2008
Operations F&B Management Consultant
- Completed contract assignment to assist and guide businesses in properly organizing operations, assembling and leading a peak-performing workforce, controlling risk, and adhering to stringent federal and state safety guidelines.
Southern Spice Enterprises, Lisle, Illinois, 2003 to 2006
Human Resource Assistant / Office Manager
- Proactively collaborated with business owner to produce employee manuals, enforce regulatory compliance related to health and sanitation, and administer vendor contracts.
- Steered budget administration through meticulous management of accounts payable and receivable and diligent tracking of expenses.
- Successfully standardized employee procedures and streamlined administrative practices and workflow.
Trident Grab-n-Go, Northern Illinois University, DeKalb, Illinois, 1999 to 2002
- Strategically partnered with upper management in organizational development and in navigating efficient business transactions and departmental report preparation.
- Demonstrated exemplary leadership talents in training, motivating, directing and supervising staff.
Northern Illinois University, DeKalb, Illinois:
Ø M.A., Industrial Management, Emphasis in Occupational Safety, 2004
Ø B.A., Human Resource Management, 2001
Health and Sanitation License, State of Illinois, 2008
OSHA 10-hour Basic Course
GroupWise, Tangent POS, Accubar Inventory System, One Card, Blackboard, QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint)
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