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yyyyyy x. yyyyyy
(xxx-xxx-xxxx
27800 mcbean pkwy, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
career objective
recent graduate with b.sc. in political science and focus on public administration eager to contribute strong customer service, problem-solving, and administrative skills toward supporting a progressive organization seeking a driven and productive team member
profile
ø offer solid practical work experience as well as strong statistical, analytical and policy-making academic background
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø provide executive-level support and carry out administrative functions including document preparation and review, data entry, database maintenance, and complex filing; manage large volumes of critical information
ø demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; gained valuable professional experience concurrent with academic pursuits
ø dynamic communication, presentation, public speaking, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments; superior time management and organizational abilities
ø sharp technical proficiencies, including ms office (word, excel, powerpoint, outlook), ms mail, and ms publisher; type 60 wpm
education
b.sc. in political science; public administration focus, california state university. los angeles, ca 2009
general studies with certificate in entrepreneurial program, university of iowa. iowa city, ia 2003 c 2005
~ key studies ~
human resource management ~ statistics ~ mathematics for biological sciences ~ quantitative methods of political science ~ foundation of public administration ~ public policy ~ american constitutional law ~ los angeles city politics
professional experience
finance specialist / data entry, career strategies (product partners) los angeles, ca 7/08 c 10/08
provided exceptional customer service and support; efficiently responded to escalated customer inquiries, investigated and resolved client disputes, and eliminated backlogged issues
managed accounts payable and accounts receivable; generated invoices and receipts, ensured accuracy of billing, and maintained detailed records
in recognition of superior performance and technical aptitude, selected by manager to support office conversion to oracle system
real estate sales
assistant, san
diego union-tribune, san diego, ca 4/07
c 8/07
successfully supported multiple account managers and performed business development functions for the print and online advertising sections for southern california s oldest newspaper and operator of www.signonsandiego.com
delivered sales pitches to prospective clients, provided rate quotes, placed and published client ads in line with specifications
eligibility specialist, goal financial, llc, san diego, ca 3/06 c 4/07
effectively guided undergraduate and graduate students and their families through the student loan process; applied depth of knowledge regarding federal and private loans toward providing accurate advice
consistently exceeded monthly sales quotas and recognized for outstanding performance; expanded client base and market share through offering borrower rebates and excellent customer service
program specialist, covance market access, san diego, ca 10/05 c 1/06
played integral role in screening prospective patients for use of the fda-approved drug enbrel for the national leader in reimbursement and health economics consulting
worked closely with insurance companies to determine patient eligibility; advised patients of benefits changes under new medicaid and medicare prescription plan d rules
surgeon s clerical assistant / intern, university of iowa hospitals and clinics, iowa city, ia 9/03 c 8/05
distributed documents and mail to appropriate departments and doctors located throughout the hospital network
ensured accuracy and confidentiality of patient records, input data and maintained databases, served as receptionist and relayed information to doctors and nurses
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