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yyyyyy x. yyyyyy                                            


27800 mcbean pkwy, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

career objective                              

recent graduate with in political science and focus on public administration eager to contribute strong customer service, problem-solving, and administrative skills toward supporting a progressive organization seeking a driven and productive team member


ø  offer solid practical work experience as well as strong statistical, analytical and policy-making academic background

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  provide executive-level support  and carry out administrative functions including document preparation and review, data entry, database maintenance, and complex filing; manage large volumes of critical information

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; gained valuable professional experience concurrent with academic pursuits

ø  dynamic communication, presentation, public speaking, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments; superior time management and organizational abilities

ø  sharp technical proficiencies, including ms office (word, excel, powerpoint, outlook), ms mail, and ms publisher; type 60 wpm

education                                     in political science; public administration focus, california state university.  los angeles, ca                                 2009


general studies with certificate in entrepreneurial program, university of iowa.  iowa city, ia                                                        2003 c 2005


~ key studies ~

human resource management ~ statistics ~ mathematics for biological sciences ~ quantitative methods of political science ~ foundation of public administration ~ public policy ~ american constitutional law ~ los angeles city politics

professional experience                

finance specialist / data entry, career strategies (product partners) los angeles, ca                                                                         7/08 c 10/08

         provided exceptional customer service and support; efficiently responded to escalated customer inquiries, investigated and resolved client disputes, and eliminated backlogged issues

         managed accounts payable and accounts receivable; generated invoices and receipts, ensured accuracy of billing, and maintained detailed records

         in recognition of superior performance and technical aptitude, selected by manager to support office conversion to oracle system

real estate sales assistant, san diego union-tribune, san diego, ca                                                                                                       4/07 c 8/07                

         successfully supported multiple account managers and performed business development functions for the print and online advertising sections for southern california s oldest newspaper and operator of

         delivered sales pitches to prospective clients, provided rate quotes, placed and published client ads in line with specifications


eligibility specialist, goal financial, llc, san diego, ca                                                                                                                 3/06 c 4/07

         effectively guided undergraduate and graduate students and their families through the student loan process; applied depth of knowledge regarding federal and private loans toward providing accurate advice

         consistently exceeded monthly sales quotas and recognized for outstanding performance; expanded client base and market share through offering borrower rebates and excellent customer service


program specialist, covance market access, san diego, ca                                                                                                                       10/05 c 1/06

         played integral role in screening prospective patients for use of the fda-approved drug enbrel for the national leader in reimbursement and health economics consulting

         worked closely with insurance companies to determine patient eligibility; advised patients of benefits changes under new medicaid and medicare prescription plan d rules


surgeon s clerical assistant / intern, university of iowa hospitals and clinics, iowa city, ia                                                                 9/03 c 8/05

         distributed documents and mail to appropriate departments and doctors located throughout the hospital network

         ensured accuracy and confidentiality of patient records, input data and maintained databases, served as receptionist and relayed information to doctors and nurses

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