career profile

results-oriented collections / sales professional with 10+ years of solid skill and capacity to handle various functions associated with identifying and meeting the revenue objectives of corporations. detailed and dynamic communicator and persuasive speaker, able to forge meaningful associations with clients and colleagues to produce significant collections profits. demonstrated leadership talent needed to maximize investments, and increase efficiency in an organization.

negotiation / customer retention / office management / documentation

invoicing / accounts receivable / payroll / promotions / training & professional development

professional history

at&t advertising solutions, west palm beach, florida

field collector, 08/2008 c present

• notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
• receive payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating collection proceedings; keeping records of collection and status of accounts.
• stand as a top performer with demonstrated ability to collect on accounts; recognized with multiple awards, certificates, and accolades.

 

citibank, jacksonville, florida

collector/team leader, 02/2005 c 06/2008

• recognized for strong collections abilities with the receipt of several awards and certificates.
• arranged for debt repayment or established repayment schedules, based on customers' financial situations and ability to repay.
• advised consumer collections to high dollar commercial collections accounts of necessary actions and strategies for debt repayment.
• conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• located and monitored overdue accounts, using computers and a variety of automated systems.

 

venus corp, jacksonville, florida

customer service specialist, 01/2002 c 02/2005

• conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• compared disputed merchandise with original requisitions and information from invoices, and prepare documentation for returned goods.

 

delta lighting products, feasterville, pennsylvania

accounts receivable/collections, 10/2003 c 02/2005

• performed any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining financial records.
• compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as payment receipts, collections, accounts receivable, and profits and losses.

 

mark henry fashions, feasterville, pennsylvania ~ office manager, 05/1999 c 10/2003

education & professional development

heritage institute, jacksonville, florida ~ state licensed massage therapist