career objective                              

results-driven service professional eager to contribute superior orxxxxxxnisation and communication skills toward supporting the objectives of an orxxxxxxnization seeking a detail-oriented, quality-focused team player

 

profile                                                

ø  offer numerous years of progressive business and leadership experience with expertise in facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; aptitude for successfully addressing and resolving escalated customer issues

ø  proven record of strength in comprehensive operational management including training and directing top-performing support teams, strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs, performing market research and developing collateral, generating performance reports, and directing interdepartmental collaboration

ø  extensive experience in resources and logistics for multiple locations; warehouse orxxxxxxnisation and maintenance; oversight of all shipping/receiving operations; coordinating facility management communication

ø  strong computer hardware and software skills along with technical support experience; proficient in microsoft office including word, excel, and access

ø  dynamic communication, presentation, and relationship management skills; strong attention to detail and emphasis on accuracy

ø  demonstrated ability to perform multiple responsibilities simultaneously in deadline-driven environments while providing high quality service

ø  proactive team player equally effective in independent and collaborative environments

 

professional experience                

director of marketing and resources, enviro trends hair and beauty salons, winnipeg mb                    2008 c present

 

associate pastor of christian education/music & worship, winnipeg evangelical free church, mb       2000 c 2002

 

music & worship, redding christian fellowship, redding, ca                                                                1999 c 2000

 

shift supervisor, simpson college bookstore, redding, ca                                                                  1997 c 1999

 

computer technician / sound technician, simpson college, redding, ca                                           1998 c 1999

 

owner/operator, andale enterprise inc. (enviro trends, willowbrook shopping center.), langley, bc      1995 c 1997

 

store manager, enviro trends, abbottsford, bc                                                                                                1991 c 1995

 

education                                           

studies toward ma in leadership (business and ministry focus), trinity western university, langley, bc  2006 c present

bachelor s degree in worship studies, simpson college, redding , ca                                                               1999

studies in education, providence college, winnipeg, mb                                                                                    1988 c 1991

 

~ credentials/certifications~

crg train-the-trainer c associate training                                                                                                          2008

leadership and management training with john maxwell, atlanta xxxxxx                                                                       2000

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a service advisor capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of client servicing and operational management within a family-owned-and-operated chain of hair salons with 13 locations and more than 115 employees; i additionally have a solid background in community leadership and project management from my experiences within the church.  i excel at communicating with and coordinating diverse teams and individuals enxxxxxxged in a wide range of activities and have been actively involved in providing outstanding service in every position i have held.  to complement this background, i am currently working towards completing my ma in leadership and have completed significant professional development.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy