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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
dynamic manager specializing in client services eager to contribute talents toward supporting the employer in optimizing business development, customer service and revenue as a key team member.
profile
offer over 26 years of solid and progressive management experience, including expertise within project management, business operations and customer service capacities. excel in recruiting, building and leading top-performing, client-focused personnel teams. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment. successfully steer business operations to generate high volume growth and revenue.
professional experience
wells fargo bank: treasury management client services 1983-present
san francisco team manager-non-dedicated team 2001-present
- demonstrate effective leadership skills in successfully building, coordinating and managing a high-performance client support team vital to ensuring high levels of customer satisfaction.
- acting as customer advocate, consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
- effectively trained and directed team members on the treasury management products and actively collaborated in human resource operation functions such as leading staff empowerment meetings, one-on-one team member meetings, evaluating performance, and providing guidance/mentoring.
- successfully review, track, monitor, and manage service view/ted cases, team e-quality calls and symposium.
- collaborate with upper-level management in achieving set goals, resolving escalated customer issues and ensuring productivity standards.
- responsible for the development of procedures for loan and check verification queues; write articles for tmcs newsletter project.
vice president/administrative coordinator; virtual purchase connection 2000-2001
- spearheaded the coordination of all office functions of start-up company that marketed and sold office supplies via the internet service.
client service consultant; treasury management client services date-date
- effectively managed all aspects of account servicing on behalf of corporate customers.
client service team lead; treasury management client services date-date
- actively handled all business functions as related to commercial market services.
client service manager; treasury management client services date-date
- proficiently managed the valley team before market segmentation.
san francisco site project manager treasury management client services date-date
- consistently managed a broad range of special projects, report functions and special events.
administrative assistant to the national sales manager 1983-2000
professional education
leadership/coaching seminars liberty
christian center present
customer service professional certification program school name 11/2009
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