yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

objective

solutions-focused information technology professional seeking to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a senior it management assignment.

 

career profile

ø  b.s., business administration.

ø  over two decades of highly successful it experience.

ø  career built in wide-ranging facets of operations, service desks, security, pc services and global infrastructure.

ø  knowledgeable in installation, configuration, administration and troubleshooting of advanced systems.

ø  expertise in six sigma and lean methodologies.

ø  proven leader and mentor for global teams supporting up to 90,000 users.

ø  outstanding strategic planning and advanced initiatives skill sets.

ø  control and administer it budget exceeding $480mm.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  proficient in software, hardware, databases, telecommunications and architecture.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  intel strategic advisory board for it infrastructure management.

 

professional experience

intel corporation, folsom, ca                                                                                                    2000 - present

vice president & general manager, it operations and services (2006-present)

       promoted to assume wide-ranging management and technical duties.

       facilitate all it operations and services for 1700+ regular employees and 1000 contingent workers.

       ensure it support for 62,000 users in the americas, 13,000 in greater europe and 15,000 in greater asia; aid operations at 124 sites in 57 countries with direct authority for 79 sites in 27 countries.

       provide direction and administration for 136 data centers covering two enterprise, 27 regional and small sites, 78 general purpose, seven high density and 22 manufacturing.

       this system utilizes 210,000 lan nodes, 5335 wireless access points, 66,300 servers, 70,700 mobile pcs and 34,000 desktop pcs.

       additionally, 5000 pda/messaging devices supporting 2.6m messages/day, 3.2 petabytes of storage and seven terabytes of wan data traffic are processed daily.

       spearhead it global infrastructure covering capacity planning, build/implementation and operations of data centers.

       centers utilize wan/lan, telecom, and compute platforms.

       oversee enterprise and office applications including sap, non-sap enterprise, messaging and sharepoint.

       manage function of integrated global service desk providing technical service for global office, manufacturing, enterprise application and engineering environments.

 

 

 

 

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       orchestrate service desk involvements in global monitoring, iterp (emergency response) and factory alert crisis activity.

       service desk supports via manageability tools, chat and web-based access, traditional call center and self-help methodologies.

       provide direction for pc services including desktop/notebook, hand-held, imaging, audio visual and warehouse local support delivered with hybrid outsourcing model called out-tasking.

       ensure comprehensive information security and controls operations leading team conducting it information security, sox and general controls compliance.

       team also performs asset/configuration management for computing assets globally. 

       driving development of five-year strategic plan to reduce overall footprint of dc presence world wide.

       planning process includes virtual manageability in batch/storage processes, standard consistency with reference designs and introduction of internal hosting service.

       align services/costs through utilization of lower cost geographies, partner relationships and related consolidation processes.

 

general manager it enterprise production services (2003-2006)

 

global support services manager (2002-2003)

 

director of tac & pc services amr (2000-2002)

 

 

earlier background

prior to 2000, served as: director of operations, cde information technology services, phoenix, az; director of support services, national computer systems, inc., mesa, az; national response center manager, j&k computer systems, location; and client relations representative, automatic data processing, tempe, az.   in these assignments, built outstanding managerial, team leadership, technical, project management and strategic planning skill sets.

 

 

education

arizona state university

business administration studies

 

 

affiliations/community involvement

strategic advisory board for it infrastructure management

representative cio summit series at intel

tqa of arizona

verizon customer advisory board  

junior achievement instructor

 

 

 

 

 

 

 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a senior information technology management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over two decades of successful it management experience culminating in a current assignment with intel corporation as vice president & general manager, it operations and services. to complement this background, i possess demonstrated expertise in global infrastructures, integrated global service desk operations, security, pc services, budgeting and team leadership, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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