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yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


productive, quality-oriented administrative professional eager to contribute exceptional office management, business support and client/public relations toward collaborative maximizing operations of a progressive organization.



  • accomplished manager offering over 11 years with proven experience in personnel supervision, performance management and dispute resolution in the casino industry.
  • in depth understanding of policy/procedure enforcement, recruitment/hiring practices, personnel development, and employee retention.
  • strong knowledge of legal compliance issues, benefits administration, annual benefits/providers reviews, and invoice management.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic personnel services interaction.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • proven ability to maintain the highest levels of confidentiality and uphold the ethical standards of the company.
  • consistently generated groundbreaking efficiencies and continuous process improvement to boost overall performance on behalf of company.
  • technically proficient in microsoft office suite, yardi (genesis) and turbo cad.


professional experience


office manager milco development, inc.                                                                         2007-present

  • sharp business acumen and experience in managing broad scope of personnel operations, from conducting performance reviews and handling disciplinary measures to updating procedural manual and enforcing departmental policies.
  • consistently ensure the delivery of quality customer service vital to sustaining and growing clientele base.


executive assistant watermark financial partners                                                            2003-2007

  • actively supported company president in a variety of administrative functions, including report drafting, calendar management and database management.
  • effectively trained and directed 90-member loan staff and actively collaborated in human resource operation functions such as scheduling interviews, evaluating performance and providing guidance/mentoring.

hr generalist/executive assistant sutter medical foundation                                          1999-2003

  • skillfully oversaw a wide variety of hr activities, including new employee training, updating employee database and typing hr meeting minutes.
  • proficiently managed all department expense reports, travel reservations and appointments.


professional education


creative writing classes sierra community college                                                               present

bachelor s of arts in english sacramento state                                                                         2006


associate s of arts degree american river community college                                                  2001


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