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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

                                                                                                                                             

 

Career Objective

 

Results-driven IT professional specializing in Networking and Server Administration eager to contribute technical expertise as well as dynamic management, team building, and user support skills toward actively supporting a progressive organization as a key staff member

 

Qualifications Profile

 

Ø  Recently earned BS in Information Technology; successfully completed intensive academic courses in areas including JavaScript, IT Project Management, Computer Concepts, and Networking

Ø  CCNA (Cisco Certified Network Associate) Certification

Ø  CCDA (Cisco Certified Design Associate) Certification

Ø  Security + (CompTIA) Certification

Ø  Passed Managing and Maintaining a Microsoft Windows Server 2003 Environment exam from Microsoft.; Exam: 70-290

Ø  Broad-scope experience in Help Desk/Network Security spanning creating/managing employee accounts, administering access, providing user support, and diagnosing/troubleshooting system and hardware/software issues for prompt resolution

Ø  Proactive leader who successfully trains/develops, mentors and leads top-performing teams; adept in delivering effective employee/user technology training programs

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability; strategically manage projects/workflow to meet critical deadlines

Ø  Dynamic communication, presentation, relationship building, and problem-solving abilities

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors

Ø  Fluent in Spanish

 

Key Accomplishments                                   

 

  Played instrumental role in planning and steering efficient relocation of large Data Center

  Strategically reduced profit loss 19% by resourcefully designing spreadsheet for enhanced inventory control/accountability

  Successfully spearheaded customization of project management software for delivery in advance of estimated end dates

 

Career Track

 

Sterling Bank of Texas C Houston, TX                                                                            2007-Current

Help Desk / Network Security

  Efficiently create and maintain employee accounts in Active Directory, with accountability for granting, removing and auditing access levels across all applications as well as implementing/maintaining domain-wide Group Policy.

  Contribute dynamic leadership and communication skills toward presenting employee training in network monitoring programs and NOC equipment; additionally provide end user help desk support and technical training on hardware/software.

  Apply sharp analytical skills toward effectively diagnosing, troubleshooting and resolving complex system issues; thoroughly document help desk tickets/resolutions.

  Effectively manage inventory equipment lists at high accountability level.

 

 

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Yyyyyy x. yyyyyy                                                                                                                  Page 2 of 2

 

CLS Technology, Fire Alarm Co. - Katy, TX                                                                     2006-2007

Lead Tech / Panel Programmer

  Proficiently developed and installed fire alarm programs, specializing in troubleshooting systems.

  Successfully managed and completed 4 major and 11 mid-sized projects for consistent on-time completion.

  Effectively planned, coordinated and facilitated functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior member/provider services.

  Proactively introduced new referral business, including 6 new referred projects through previous general contractors, playing solid role in driving company revenue growth.

 

Birra Porretti s Restaurants - Houston, TX                                                                       2003-2006

Bar Manager

  Oversaw diverse managerial functions ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development and technology-driven solutions implementation.

  Organized and restructured bar setting resulting in faster service.

  Conducted extensive research in order to provide best wine information to all customers.

 

Best Buy Co. - Houston, TX                                                                                           1999-2003

Senior Sales Representative

  Managed sales and oversaw revenue goal accomplishment, working directly with General Manager.

  Integral member in successfully marketing and promoting store relocation.

  Exhibited solid customer service in working with clients in identifying needs and providing effective product selections, matching services with their objectives.

 

 

Academic Credentials

 

Bachelor of Science in Information Technology - American InterContinental University-Houston, TX

Graduated March 2009; GPA: 3.54/4.0 scale

 

 

 

 

 

 

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