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yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000


executive profile



senior operations and hospitality executive

results-driven executive/senior manager of 17 years specializing in hospitality industry. eager to contribute expertise in global business development and operations toward supporting the organization in maximizing performance as a key collaborative team member. additionally, subject matter expert regarding document processes as well as client retention and loyalty strategies within the hospitality sector. 


key qualifications


  public relations

  policy development



  financial analysis

  data analysis

  client advocacy

cross-functional leadership

  program management

  account management


key professional achievements



ø  effectively managed $5m budget and reduced annual operating expenses by 8% year over year. (pegasus solutions)

ø  negotiated and implemented global business outsourcing process which resulted in a 50% expense reduction over three years. (pegasus solutions)

ø  trained numerous professionals on the concepts of customer service, operations effectiveness, and sales and marketing methodologies.



professional career






















































education & training










public speaking engagements





pegasus solutions, inc.

position: vice president of global operations                1999-present

other positions held: sales support specialist, customer implementations specialist, project manger, product manager, operations manager, account manager.


  provided leadership to a team of 40 employees.

  effectively managed operations, customer support, and account management offices located in five global locations.

  managed billing, payment distribution, and reconciliation services for customer base in excess of $45m per month.

  facilitated positive and productive relationships between customers, vendors, employees, and senior executive officials.

  strategically identified, sponsored, and executed project initiatives.


sabre                                                                                     1998-1999

position: hospitality consultant and project manager


  conducted hospitality product demonstrations and represented company at industry trade shows.

  effectively managed customer implementations for central reservation system migrations.

  identified and documented product enhancement needs for competitive benchmarking and customer satisfaction.

  provided system functionality training to customers as needed.




hyatt hotels and resorts                                                        1996-1998

position: private label services manager


  managed private label accounts which included hawthorn suites, sceptre hospitality, regal hotels international, hyatt s 1-800 check-in, hyatt s classic residence, and southern pacific hotels.

  strategically recruited, trained, coordinated, and led a top-performing gds database and reservation sales team vital to bottom-line performance.

  conducted quarterly inventory and rate maintenance training for existing customers.

  conducted on-site property training for project implementations.


utell international                                                                    1993-1996

positions held: gds classroom instructor, gds operations supervisor, brand manager  


  developed gds training program and supervised distribution of participating hotels.

  created brand proposition and developed solicitation process.

  trained and supported sales and marketing directors.


marriott hotels worldwide reservation center                    1991-1993

positions held: reservation sales, scheduling specialist


  produced room revenue for all marriott product lines.

  balanced staffing needs to meet call volume goals for all sales departments.

  generated and distributed reporting for senior management.




 bachelors of business administration, university of nebraska


hotel database structures, worldspan, apollo, sabre, and system one


consulting skills and project management certification, the sabre group


leadership skills, the neeley school of business





  optimizing document processes c an information week editorial perspectives webcast

  customer advisory board c pegasus solutions, inc.

  guest panelist - hedna

yyyyyy x. yyyyyy

xxx-xxx-xxxx /


operations and customer service expert

efficiency best practices c data analysis c hospitality technology



name here of recipient

name here of company


dear recipeint name:

            recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer several years progressive advancement in key roles as an operations executive and customer service specialist in the hospitality industry, most recently as vice president of global operations at pegasus solutions, inc.  i am skilled at increasing performance through operational and procedural efficiency practices.  i have worked as a technical expert in various forms within the hospitality technology sector fso i am accustomed to integrating into various cultures and environments. i am experienced at managing others as well as developing and implementing best practices models to increase efficiency and revenues.  i offer several years of formal training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions to company growth. 

i operate with the strong belief that state your phiosophy is/are the foundation to the success of its business.  this is why i focus heavily on the concepts of ______ and _______ within my own professional endeavors. i am confident that i can make a valuable contribution to company name in this capacity.

            i am an exceptionally hard worker and consider myself a strong team player.  my enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.


yyyyyy x. yyyyyy





yyyyyy x. yyyyyy

xxx-xxx-xxxx /



dear  name:


our meeting on day was both enjoyable and informative. i want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

based on our discussion, i am confident that i can make a strong contribution to the company. it seems that you are looking for someone with proven strengths in the development, launch, and management of all aspects of the hospitality environment, coupled with solid project management skills, and the ability to develop and execute successful business development initiatives.

i feel that my experience demonstrates a strong track record in these areas. as you may recall, i am a polished, results-driven and versatile executive manager leveraging proven strengths in order to drive efficiency and increase bottom line revenues.  i am also astute in identifying human capital plans needs, creating actionable programs, and effectively interacting with all departmental resources.


my key proficiency and career path has been very versatile: including being a vice president, program manger, project manger, and operations manager.   my primary work has included developing and executing customer loyalty and retention programs,  problem analysis and resolution, employee efficiency strategies, cost savings and containment practices, relationship building between clients, employees, vendors, and management, as well as employee training and coaching.


i would welcome the opportunity to do the same for your company. i am very interested and enthusiastic about the possibility of meeting you again. i look forward to hearing from you on date to discuss our next steps.  if i do not hear from you on this date, i will contact you to follow up.


yyyyyy x. yyyyyy


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