yyyyyy x. yyyyyy

▪ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪

xxx-xxx-xxxx ▪ abc@xyz.com ▪

driven business professional seeking a challenging position as program director for department of mental health group homes, where expertise in company operations, employee supervision, and patient services will prove instrumental to company success.

career profile

• a results-oriented manager with experience in business operations, patient services, and programming efforts.
• in-depth expertise in managing housing programs for shelter families, from identification of housing to group home operation.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• experience in persuasive communication; able to express ideas in ways that lead people to understand presentations.
• recognized ability to express complex thoughts in creative and vibrant appointments; ensure key points are communicated clearly and effectively in both written and oral communications.
• dynamic communication, presentation, negotiation, and relationship management skills.
• proven ability to lead and motivate team members to ensure success.
• track record for diagnosing complex problems and consistently delivering effective solutions.

professional experience

bamsi/helpline brockton, ma                                                                                            2004-present

housing specialist

• successfully utilize housing expertise in the consistent identification of affordable housing for homeless families in the shelter system.
• consistently ensure delivery of quality customer service vital to facilitating the survival and prosperity of shelter families.

south middlesex opportunity framingham, ma                                                                          2003

program director

• managed broad scope of operational activities for 24 hour dmh group homes in both watertown and waltham.
• cost-effectively managed licensing requirements and updates for dmh and facilitated licensing compliance with up-to-date charting and staff certification in map/cpr/first aid.
• effectively hired, trained and conducting staff meetings, evaluating performance and providing guidance/mentoring.
• consistently attended dmh bi-monthly meetings on behalf of organization.

education

bachelors of arts in english wellesley college wellesley, ma