Solutions-focused Quality Assurance / Software Testing professional specializing in driving IT efficiency,
coordinating multifaceted projects, leading top-performing teams, initiating cost-effective improvements,
and providing world-class client relations eager to offer talents toward maximizing an employer s success.
Integral leader with a proven track record for conceptualizing cost-effective, state-of-the-art solutions to meet key IT objectives.
Out-of-the-box thinker who provides continuous IT improvements spanning a range of diverse OS platforms and hardware / software to boost quality and efficiency while seamlessly liaising among executive-level management and external clientele / users.
Ambitious self-starter who plans, prioritizes, and manages multiple tasks within high-pressure, deadline-driven IT environments.
Recognized for superior job results with Outstanding Team Manager, Special Act, and Excellent Service awards.
Strategic Analysis / Planning
System Development Life Cycles
Requirements Gathering Processes
Load / Performance Testing
Web Based / Functional Testing
Nationwide Training / Deployment
SIT / FQT Testing
Quality Control / Assurance
External Interface Test Engineer
Utilize broad scope of IT knowledge to support Field Data Collection Automation (FDCA)
and Paper-Based Operations (PBO) projects for the U.S. Census Bureau s 2010 Census.
Created accurate Test Scripts covering all requirements for External Interface Applications, i.e. GEO, MARCS, DRIS, NPC, C&P, CEE, Portal, TMO, and CBS, as well as efficiently entering all data into the Mercury Quality Center.
Developed comprehensive SQL scripts to validate data criteria listed in the Interface Control Document (ICD).
Performed functional testing for multiple operations, i.e. GQAV, GQE, ETL, NRFU, RA, UL, UE, and RUE; handheld computers for Address Canvassing operations; Paper-Based Operations (PBO) OCS application menu structure for all operations; and Paper-Based Operations (PBO) OCS application User Access Matrix for all operations.
Executed Oracle data pump for nominal and non-nominal test scenarios, and executed and modified SQL / PL procedures for negative non-nominal testing.
Performed integration testing for the U.S. Census Bureau s 2010 Federal Data Collection Automation project.
Translated business requirements into test scripts for the testing of an application that has a web-based portal, hand-held devices, and paper barcode scanning capabilities.
Utilized Mercury Quality Center to write and execute test scripts for verifying the integrity of front-end data with Oracle Database using complex SQL queries.
Queried Database tables using Oracle SQL developer to sign off on requirements such as counting total expenses for employee for current month and / or how many work units had been completed.
Used Rational ClearQuest to report issues and defects through their workflows until they have reached resolution.
Achieved a Certificate of Recognition Award for role in FDCA project.
Maximized IT efficiency by supporting Revenue Accounting & Management (RAM) system
CORE RAM and Payment Server for the U.S. Patent & Trademark Office (USPTO).
Directed testing and passing of Defect Reports (DRs) scheduled for deployment into the RAM production environment.
Obtained and updated test requirements for a newly developed Financial Profile system, along with creating and modifying testing scripts using WinRunner software and maintaining status of DRs via Mercury Quality Center software.
Created and / or provided Test Cases of DRs, System Integration Testing (SIT), Functional Qualification Testing (FQT), User Acceptance Testing (UAT), and Quality Assurance for CORE Revenue Accounting Management (RAM), RAM Payment Server, and Financial Profile software applications, as well as performing Regression Testing for RAM.
Technical Lead / Senior Network Administrator
Coordinated and managed employees on multiple high-level projects, including overseeing
budgets, planning, network design configurations, and overall implementation efforts.
Drove core productivity by managing a top-performing 9-member Help Desk Technician and Network Administrator staff, along with providing LAN migration, design, configuration, and implementation to 24+ field offices nationwide.
Directed project budgets and procurement of hardware purchases, i.e. servers, routers, desktop computers, robotic back up storage devices, wireless routers, and firewall / VPN devices, and managed multi-project network and OS software purchases.
Installed, designed, configured, managed, and implemented (ORM) Local Area Network server farm, Windows NT 4.0, SQL, Web Server, Exchange 5.5, Snap Servers, DHCP Server, Print Server, and DLT Tape Library supporting 24+ sites nationwide, along with providing LAN and WAN monitoring and remote management support network servers.
Installed, designed, configured, managed, and implemented SmartLink for the U.S. Navy Department, along with additional support for Windows 2003 Server, Lotus Notes to MS Exchange 2003 migration, and Outlook Web Access 2003.
Installed, designed, configured, and implemented a Ticketmaster network migration from Windows NT 4.0 and Exchange 5.5 to Windows 2003 AD, Front / Back End Exchange 2003, Outlook Web Access 2003, DNS, WINS, DHCP with Group Policies, OU Configuration, Delegation Control, and Global Catalog Server.
Junior Network Engineer
Led network and desktop support activities, including proactively assisting 500+ customers with key LAN
and desktop issues regarding Novell network servers for the U.S. Information Agency s (USIA) ITS Division.
Built and sustained productive operations by supporting the migration from DaVinci Mail to Exchange 5.5 server, and performed as Administrator for the Exchange 5.5 server in creating mailboxes, distribution groups, and SMTP contacts.
Provided LAN technical support by troubleshooting network-related problems for a diverse clientele, along with handling OS upgrades from Windows 95 to 2000, and delivering supplemental training on Windows 2000 and Office applications.
~ Additional Professional Roles Held with the Internal Revenue Service (IRS) Prior to 1996 ~
Extensive Continuing Education Prince George s Community College
Hiring Agent Name
I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am eager to offer 14+ years of progressive, cross-functional Project Management, Team Leadership, Systems Engineering, Network Administration, and Desktop Support experience toward minimizing your company s downtime while maximizing overall IT success. I consider myself a top-performing employee who boasts of an excellent track record for providing quality services within fast-paced IT environments, and I am confident I can utilize my talents to achieve your company s key objectives.
Currently, as an External Interface Test Engineer for Convergenz, I apply my broad scope of IT knowledge to support Field Data Collection Automation (FDCA) and Paper-Based Operations (PBO) projects for the U.S. Census Bureau s 2010 Census. Within this role, I created accurate Test Scripts covering all requirements for External Interface Applications, i.e. GEO, MARCS, DRIS, NPC, C&P, CEE, Portal, TMO, and CBS, as well as entering all data into the Mercury Quality Center. I also developed comprehensive SQL scripts to validate data criteria listed in the Interface Control Document (ICD). Furthermore, I performed functional testing for multiple operations, i.e. GQAV, GQE, ETL, NRFU, RA, UL, UE, and RUE; handheld computers for Address Canvassing operations; and Paper-Based Operations (PBO) OCS application menu structure and User Access Matrix. As this is just a sampling of my job history, please refer to my enclosed resume for additional experience.
You will find me to be a solutions-focused leader who can demonstrate superior attention-to-detail and sharp analytical abilities. In addition, I can plan, delegate, and complete multiple technical tasks within high-pressure, deadline-driven environments while streamlining individual- and team-based IT processes to increase productivity, efficiency, and quality. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.
Yyyyyy x. yyyyyy
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