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Yyyyyy x. yyyyyy                                                  

Job Posting:  IT Specialist (APPSW), GS-2210-9/11, Ann. #: NPS-WASO-CO-08-44-JB-D

Address:  0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:  (xxx-xxx-xxxx


Citizenship:  United States of America

Social Security Number:  XXX-XX-XXXX

Reinstatement Eligibility:  Yes

Highest Federal Civilian Grade Held:  GS 2210-12/3, 12/2000-2/2004

Veterans Preference:  N/A



Core Qualifications


19+ years in IT Industry

14 years in Network Administration

Project Management

Strategic Planning

Performance Optimization

Crisis Management


Organizational Leadership

Research & Analysis

Productivity/Efficiency Improvement

User Training




Professional Experience


Bureau of Reclamation - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Cheryl Huelker (9/2008-Present), 970-962-4323; Larissa Bender (2/2008-9/2008), 970-962-4385; Gayle Kunkel-Shields (2/2004-1/2008), 970 215-8995

Hours:  40 per Week

IT Specialist (Customer Support)/GS2210-11; Salary: $70,480/yr; 2/2004-Present


Contribute dynamic project management and technological skills in managing LAN consisting of 2 Novell Netware legacy servers, 7 Microsoft 2003 servers, and 1 Solaris server.  Apply industry expertise and advanced communication skills toward serving as the first point of contact in troubleshooting issues and providing user account management support to the BOR s Eastern Colorado Area Office and 8 field offices.  Directly support approximately 120 users, with full accountability for identifying and resolving hardware/software/network troubleshooting and technical assistance.  Exhibit strong leadership qualities in overseeing daily help desk functions, assigning help tickets and assisting lower level technician.  Steer the configuration, installation and upgrade of workstations/laptops, utilizing SMS to restore images.  Actively motivate, train and manage part-time IT contractor, playing a solid role in the development of a top performing team member.


Procure 4 new Microsoft servers; conduct comprehensive review and analysis of current requirements in order to design a new network based on Microsoft Active Directory and oversee business needs.  Cost-effectively allocate and administer budgets to support future requirements, business needs, and growth of data and user needs.  Timely purchase equipment to co-exist with schedule for implementation of AD region-wide with 5 other area offices, following procurement regulations. 


As the Security Officer for Eastern Colorado Area, maintain full responsibility for annual updates on Configuration Management Plan, Information System Contingency Plan and Information System Security Plan.  Apply security patches to servers and workstations to ensure smooth flow of operations.  Identify, research and resolve security vulnerabilities. 




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Yyyyyy x. yyyyyy                                                  

Job Posting:  IT Specialist (APPSW), GS-2210-9/11, Ann. #: NPS-WASO-CO-08-44-JB-D

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 4




Strategically implement and structure a Citrix server to provide remote offices with faster connections to applications as opposed to WAN connection, substantially improving performance.  Manage printer and user accounts directly from Citrix server.  Demonstrating a constant dedication to enhancing services, configure and test with a small group of test users and applications to replace Citrix server with Terminal Server.


Proactively support the replacement of Novell eDir network infrastructure with Microsoft Active Directory as part of a region-wide project.  Collaborate directly with Great Plains Region IT staff in teleconferences, on-the-job training, and workshop to develop and coordinate schedules to maximize human resources while controlling costs and meeting project goals.  Create an outline/plan to identify timelines and processes for successful and timely project completion.  Effectively streamline and reduce workstation installation process from an average 3 hours per PC to 50 minutes per PC.  Proficiently document instructions for other IT types to use during the deployment. 


Resourcefully streamline processes and procedures for server management, user account management, and management of imaging workstations and laptops.  Apply advanced communication and industry knowledge/experience toward creating Standard Operating Procedures (SOP) to ensure data entry consistency for user accounts created, suspended, and deleted.  Move SCSI tape drive to a Windows 2003 server and setup for Veritas Backup Exec to provide backups for the NW server, domain controller, and a XP member server.  Patch and update servers with current critical and security patches.


Appointed System Administrator for a Sun/Solaris 9 server with accountability for Oracle DB administration, while focusing on optimizing productivity and efficiency.  Chosen to serve as webmaster for the ECAO intranet website. 



Veterans Affairs Medical Center - 2121 North Avenue, Grand Junction, CO 81501

Supervisor:  May Contact - Craig Frerichs, 970-256-8908

Hours:  40 per Week

IT Specialist (Network Services/System Administration)/GS2210-12; Salary: $62,084/yr; 7/2001-2/2004


As the LAN Manager for the Medical Center and one off-site clinic, strategically coordinated and managed LAN plus hardware and software on the personal computers (PC).  Relied upon to lend technical expertise to support data communications, networking and PCs.  Guided, instructed, maintained and resolved services in the day-to-day operations of the PC network as well as all data communications in a client/server environment.  


Served as System Administrator for Cisco layer 2 and 3 switches (29 total) and Exchange Administrator as well as the Active Directory (AD) Administrator, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.  Performed all aspects of user accounts in Exchange and AD.  Maintained full accountability for approximately 4 servers, 350 PCs, 500 AD user accounts, and 400 Exchange accounts. 


Created instructional materials for introductory PC/Network basics and Win2K management to ensure users are properly trained.  Directly managed help desk ticket assignments and coordinated with peers to determine and troubleshoot issues.  Contributed advanced communication and interpersonal relation skills in serving as first level point of contact for issues relating to network issues, MS-Office applications, and local programs (VistA) GUI interfaces which included installation of upgrades, patches, troubleshooting, trainings, and application support.  Appointed lead for backup strategy utilizing CommVault Galaxy 3.1 until 2002 when VISN (Denver VA office) procured Veritas Backup Exec as the common use backup software for the entire VISN.




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Yyyyyy x. yyyyyy                                                  

Job Posting:  IT Specialist (APPSW), GS-2210-9/11, Ann. #: NPS-WASO-CO-08-44-JB-D

Social Security Number: XXX-XX-XXXX                                                                                  page 3 of 4




Coal Mine Safety & Health Administration, U.S. Department of Labor - 730 Simms Street, RM 440, Golden, CO 80401

Supervisor:  May Contact - John Kuzar; 303-231-5458

Hours:  40 per Week

Computer Specialist/GS 334-12; Salary: $56,903/yr; 10/1999-7/2001


While serving as Administrator for Coal District 9, which included 9 field offices and 2 sub-duty stations, steered the initial configuration and setup of Windows NT desktops and laptops, and management of programs, applications, upgrades and telecommunications on the equipment.  Fully responsible for approximately 100 desktops/laptops. 


As the NT Administrator, determined and executed the manual configuration of network settings, users, groups, security, scheduled tasks, system administration, and peripherals.  Resolved hardware, telecommunication, and software issues on-site and via telephone with field users.  Identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results. 


Efficiently managed several platforms (Pentium CPentium III) and operating systems (Win95, Win98, WinNT).  Directly advised the management team regarding equipment allocation, future procurement needs, and present status of equipment.  Exhibited solid leadership qualities in performing on-the-job-training of a GS-7 Computer Specialist Trainee and directly overseeing the completion of given assignments.  In both a one-on-one and classroom environment, provided training on security issues, basic system administration, and applications (WinNT, MS-Office, IPAL, Email) usage.  Successfully dealt with issues relating to network issues and the IPAL program, which included installation of upgrades, patches, troubleshooting, trainings, and application support.  In addition, served as Webmaster for the District s website and enforced/verified computer security policies.



Natural Resources Conservation Service, U.S. Department of Agriculture - 655 Parfet Street, Lakewood, CO 80215

Supervisor:  May Contact - Dennis Alexander, 720-544-2805

Hours:  40 per Week

Computer Specialist/GS334-11; Salary: $37,458/yr; 6/1989-10/1999


Served as IT team leader on a rotating quarterly basis; concurrently managed various IT related projects and issues, further illustrating ability to manage multiple functions.  As the team leader for the Common Computer Environment Project, implemented 282 computers and laptops and deployed them across the state of Colorado for 3 separate USDA agencies.  Received several Special Act/Service Awards for exceptional quality of service.


As a team member of the LAN/WAN/Voice project, played a vital role in preparing the Field Service Centers for 3 separate USDA agencies in the implementation of the project as a support/troubleshooting contact and a system administrator. 


While serving as LAN Coordinator under the technical direction of the System Administrator (GS-12), installed LANS including network cards, software, configurations, cat 5 cable, modular outlet environments, print servers, terminal servers, hubs and routers.  Steered local user and system administration on personal computers, Unix, DOS, Windows 3.1x, Win95, WinNT, networking, and software applications.  Resourcefully spearheaded troubleshooting on LAN, hardware, software, and telecommunications.  Configured 386, 486, & Pentium in Windows 3.1x for filed office use including Ms-Office, Netscape, & PC/TCP.  Demonstrating strong oral communication skills, provided end-user training in classroom environment and one-on-one for Windows management, Email, Internet Browsing, and MS-Office applications. 


page 3 of 4

Yyyyyy x. yyyyyy                                                  

Job Posting:  IT Specialist (APPSW), GS-2210-9/11, Ann. #: NPS-WASO-CO-08-44-JB-D

Social Security Number: XXX-XX-XXXX                                                                                  page 4 of 4






Concepts of LAN & LAN Administration - Front Range Community College (Westminster, CO), 1995

GED (Lakewood, CO), 1982





Self-Paced Comm Vault System Admin Course, 9/2008

Managing System Security in Window Server 2003, 7/2008

Infrastructure Security, 7/2008

Dell Warranty Parts Direct Certification, 1/2008

MS-Office 2007 Suite w/Outlook, 7/2007

Defensive Driving, 1/2007

Managing Microsoft SMS 2003 Part 1, 4/2007

Firewall Fundamentals, 6/2006

Identifying Viruses, 5/2006

Security Awareness, 4/2006

Solaris 9 System Operations, 2/2006

Dell Premier Access Certified for OptiPlex, Dimension, Precision, and Servers & Storage, 11/2005

Solaris 9 Management Tools, 8/2005

Introduction to UNIX, 7/2005

MS-Office 2003-New Features of Office Users, 3/2005

Dell Premier Access Certified for OptiPlex, Dimension, Precision, and Servers & Storage, 11/2004

Dreamweaver MX and Acrobat Professional, 6/2004

Novell Netware 5 Service & Support Cabling & Network Boards, 10/2003

Project Management Fundamentals, 5/2003

Windows XP, 4/2003

Active Directory, 2/2002

CiscoWorks 2000 Fundamentals, 10/2002

IP Addressing, 10/2002

Microsoft Clustering, 9/2002

NetIQ AppManager and Operations Manager Training, 8/2002

MS-2000 Advanced Server, 10/2001

Network Fundamentals, Network Operations, Networking Standards, 6/2001

Ergonomics Training, 11/2000

Hummingbird BI/Query Training, 11/1999

Understanding Data Communications, Independent Study, 12/1998

Windows NT Administration, 12/1998

PC Troubleshooting, Maintaining & Upgrades, 6/1998

SCO/Novell Unixware System Administration, Basic & Advanced, 1/1997

HP UX-10 System Administration, Basic & Advanced, 11/1996

Windows 95, 11/1996

Solaris 2.x System Administration, Advanced, 7/1996



Achievement Awards


Superior Performance, 1/2008

Star Award, 10/2007

On-the-Spot Award, 11/2006, 9/2006, 6/2006, 2/2006, 3/2005, 12/2004

Co-Worker Quality Service Award, 8/2006

Special Act/Service Award, 8/2000, 12/1998, 12/1997, 12/1996, 11/1993, 11/1992, 12/1989, 12/1988

Technical Support Award, 4/1994

Quality Within Grade, 12/1991


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