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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
seeking to utilize electrical, diagnostic, maintenance, repair, inspection, troubleshooting and problem solving skills in a challenging vw/audi technician assignment.
career profile
ø over eight years of diversified electronic/electrical testing, engineering and diagnostics experience.
ø a.s., automotive technology.
ø ase certified.
ø current assignment as vw dealership team leader.
ø knowledgeable in scheduled and unscheduled maintenance and inspections
ø perform well-received customer training and orientations.
ø adept in problem identification, troubleshooting and repair resolution.
ø skilled in diagnostic equipment and analog/digital circuitry.
ø manage complex maintenance and repair programs.
ø skilled in planning, defining goals and implementing advanced methodologies.
ø outstanding skills in keeping large numbers of complex equipment operational.
ø in-depth strengths in assessment and development of technical processes.
ø numerous vw training and professional development courses (complete list available upon request).
professional experience
gebhardt vw, boulder, co 2002 c present
team leader (2008-present)
promoted to distribute repair orders for 2-3 technicians.
support and guide problem troubleshooting and diagnosis for shop technicians.
hold responsibility for more complex assignments.
assume responsibility for taking over jobs when they get too hard for a technician s skill level.
gained master vw technician certification, 2009.
recipient of generationbest award by generation vw in 2008/2009 based on completing training requirements and achieving 100% of national average for first time fixed-right vehicle score.
vw technician (2002-present)
recruited to perform diagnosis, repair and maintenance on all vw models.
achieve consistent 110-120% efficiency rating.
completed all vw certification requirements, 2002 c present.
attained specialist and expert certification.
successfully trained and mentored apprentice for three months.
delivered customer service index (csi) score between 90% and 100%.
earlier background
prior to 2002, served as lubrication technician, jiffy lube, boulder, co. in this assignment gained expertise in lubrication/maintenance of virtually all automotive makes and models.
education
wyoming technical institute, laramie, wy
associate of science, automotive technology and business management, 2002
95% grade average
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