yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

details-focused it leader with m.b.a. and multiple industry credentials eager to offer comprehensive network administration, technical support, and academic knowledge toward optimizing an employer s success.

 

profile of qualifications

 

         integral leader who excels at directing teams in troubleshooting hardware / software, maintaining systems, and resolving escalated challenges, along with developing and implementing targeted new it processes and procedures.

         top performer who expertly creates, documents, and refines technical support volp and software and hardware issues.

         excellent communicator who seamlessly liaises among all levels of business representatives, technicians, and clients.

         ambitious self-starter who offers knowledge of cti, tcp / ip, volp, lan / wan, and pc desktop, among others.

 

professional synopsis

 

 

assistant retail sales manager (2008 c present)

         utilize broad scope of industry and professional it knowledge to maximize sales revenue among a top-performing 22-member team with $15-million in annual profits, including recruiting and training staff to boost results.

         develop advanced device training for 500+ customers to improve customer satisfaction within competitive markets, along with attaining 100% completion of new monthly products / procedures training for all employees.

         achieve less than .001% shrinkage on a wide-ranging, multimillion-dollar inventory month-over-month.

 

technical support supervisor (2001 c 2008)

         applied sharp analytical skills toward initiating new processes, procedures, and training for 500+ technical support specialists, including researching and resolving escalated voice / data product issues to ensure seamless efforts.

         planned and prioritized technicians and network operations centers (noc) to identify and resolve network and / or product issues, along with managing employee scheduling to optimize use of resources and meet targeted goals.

         recruited, trained, and managed staff, along with providing daily coaching to maintain high-quality customer service.

 

 

wireless communication installer

         installed at&t residential fixed wireless systems (fws), performed rf checks to ensure signal strength and proper placement of antenna dishes, and wired residents for high-speed data connections using coaxial and cat5 cabling.

         improved efficiency and productivity by installing replacement rj-11 wiring, phone jacks, and nids, along with performing line continuity using voltmeters, signal generators, and telecom test equipment.

 

 

safety inspection supervisor (1999 c 2000)

         strategically steered accurate safety inspections for weekly evaluations of navy air station san clemente island s 25 different organizations, including operating a call center for safety / incident reports from all organizations.

         created, organized, and conducted quarterly multimedia safety training seminars, along with completing multiple, required osha safety training for all staff, compiling safety records, and achieving perfect scores on inspections.

 

network administrator supervisor (1998 c 2000)

         led a safety / hazmat department s multiplatform computer network, including performing system preventative maintenance and hardware / software upgrades, as well as maintaining key user profiles and security protocols.

         directed comprehensive staff training in microsoft windows os, microsoft office, and other specialized programs.

         executed troubleshooting and necessary replacement of hardware / software, performed scheduled data backups, guaranteed network reliability using network monitoring software, and created budget proposals for set upgrades.

 

education, professional development & technical summary

 

master of business administration                                                                                                                   university of phoenix

bachelor of science in computer science                                                                                                        university of phoenix

microsoft / novell / a+ certified (honors graduate)                                                          computer education institute (cei)

 

microsoft office (word, excel, powerpoint, access, outlook) • billing / pos systems (vision, acss, 12k, ecars, netace)