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yyyyyy x. yyyyyy                  0000 xxxxxx xxxx , xxxx , xxxxx 00000

Home: (xxx-xxx-xxxx / Cellular: (xxx-xxx-xxxx



Microsoft Certified Desktop Support Technician & Technology Specialist eager to contribute exceptional analytical and troubleshooting expertise toward supporting a dynamic company in optimizing productivity.

yyyyyy x. yyyyyy

Profile of Qualifications


         Extensive background and expertise in providing technical and operational support within banking and governmental financial services industry. 

         Conscientiously maintain unparalleled responsiveness to critical business needs through proficiency in problem analysis and resolution.

         Adept at software configuration, network diagnostics, and system performance tuning.

         Outstanding capabilities in scrutinizing, diagnosing and efficiently rectifying complex technical errors, challenges, and issues.

         Strong experience in network security, PC repair, spyware/virus removal, and system upgrades. 

         Extremely versatile; easily adapt to new roles, responsibilities, technologies and environments.

yyyyyy x. yyyyyy

Professional Experience


Federal Reserve Bank of San Francisco, Los Angeles Branch, 1988 to 2010

Production Coordinator / Kronos Analyst / Help Desk             (2007 to 2010)

  • Spearheaded processing operations for billions of dollars in checks per day, diligently and consistently providing top-notch customer service and identifying strategies to improve workflow.
  • Directed, motivated, coached and supervised production team members.
  • Actively participated in Check Processing financial reviews and audit procedures, steered regulatory compliance, and provided technical support to end users with desktop performance issues.


Payment Services Project Analyst / Operation Specialist III           (2001 to 2007)

  • Seamlessly coordinated business operations related to Banking Settlement, Check Processing, Auditing and Balancing, exhibiting stringent attention to workflow accuracy and efficiency.
  • Monitored internal accounting system to verify data integrity and promoted cohesive efforts among multiple bank departments.


Specialist II      (1988 to 2001)

  • Exercised dynamic multi-tasking expertise to meticulously perform daily balancing of the Control Machine (TCM), Cost Center Working Unit (CCWU), Cash Letter System (CLS) Proof Reports and Integrated Accounting System (IAS).
  • Expeditiously performed check processing and reconciliations, data entry, encoding and sorting.






Ricardo Avila C Page 2 of 2

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MCDST / MCTS (Microsoft Certified Desktop Support Technician & Technology Specialist)

New Horizons C Computer Learning, San Bernardino, CA, 2010


Supervisory Training, Systems Management, Train the Trainer, Workforce Diversity

The Federal Reserve Bank, 2005


Associate of Science Degree

Mt. San Antonio College, Walnut, CA   

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MCDST (Microsoft Certified Desktop Support Technician)


MCTS (Microsoft Certified Technology Specialist))


CompTIA A+


CompTIA Network+

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Technical Skills


Microsoft Windows O/S (7, Vista, XP, 2000); Microsoft Office Suite (Word, Excel, PowerPoint, Access); Lotus Notes; Online Reconciling & Batching (ORBS); Check Processing Control Systems (CPCS); Check Information Control System (CICS); Internal Accounting System (IAS); TCP/IP configurations; Kronos























yyyyyy x. yyyyyy                  0000 xxxxxx xxxx , xxxx , xxxxx 00000

Home: (xxx-xxx-xxxx / Cellular: (xxx-xxx-xxxx










Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity as a Computer Technician and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As indicated in the accompanying resume, I bring to you solid experience in servicing and optimizing desktop computers, proficiency in end user support, significant talents in problem analysis, and a strong ability to complete project initiatives on time and within budget parameters. To complement these qualifications, I offer polished critical thinking, prioritization, and interpersonal skills which are essential as a PC technician.      


As a proactive contributor to your organization, you will find me to be an industrious professional committed to supporting you in achieving your objectives through an impressive work ethic and dependability. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.






Ricardo Avila


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