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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


resume bar.jpgobjective

productive, quality-oriented qualified conductor eager to continue to contribute exceptional project management, team-building and interpersonal relation skills toward optimizing operations of a progressive organization.

resume bar.jpgprofile

ø  offer approximately 10 years experience at amtrak, with comprehensive background in railroad operating policy and procedure.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency.

ø  proactively develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

resume bar.jpgprofessional experience

amtrak, charlotte, nc                                                                                                          1998-present

qualified conductor

  contribute dynamic leadership skills in managing complex projects and all levels of employees, with full accountability for qualifying over 1100 miles of track.

  directly mentor and motivate new hires and staff, playing an instrumental role in the development of top performing team members.

  effectively plan, coordinate and facilitate the loading and unloading of freight and cargo, with strong focus on optimizing productivity, efficiency and performance.

  exhibit advanced communication and critical thinking skills in successfully promoting superior customer service and promptly resolving issues.

  proactively ensure safety of passengers and crew through strict adherence to organizational policy.

  acquire extensive knowledge and experience by conducting comprehensive review and analysis of operating rule books/bulletins - metro north, norac, csx, norfolk southern, d & h, cror, amtrak revenue, safety, train operations, and switches.

  strategically planned and coordinated workflow to maximize use of resources while controlling costs and meeting organizational needs.


office max, latham, nc                                                                                                      1997-1998

electronics associate and cashier

  illustrated exceptional listening and problem-solving skills to address any customer concerns and prevent escalation, ensuring customer satisfaction.

  steered inventory checks, stock ordering, loss prevention and quality control, demonstrating solid multitasking and prioritizing abilities in achieving goals and timelines.

resume bar.jpgprofessional development/training

select business management & computer information courses - belmont abbey college, belmont, nc

certification in civil engineering & computer science - potomac state college of west virginia, keyser, wv

certification in marketing & entrepreneurship - mineral county vocational, technical center, keyser, wv

resume bar.jpgtechnical skills

windows 98 / me / 2000 / xp; wordperfect; microsoft office suite: ms word, ms excel, powerpoint; quickbooks, internet explorer

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in supporting your team in maximizing performance.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as illustrated by my career background, i have over 10 years of experience with amtrak.  from supporting high performance teams and facilitating superior staff development to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  to complement my experience, i have completed numerous college-level professional development training courses in business management, computer information, civil engineering and marketing.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000









contact name

company name


city/state/zip code




dear _______________________________:


i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.


as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.


should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.






yyyyyy x. yyyyyy



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