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career objective
solutions-focused it specialist eager to contribute cross-platform expertise as well as dynamic project administration and operations/financial management skills toward actively supporting a progressive company in maximizing performance
profile
ø offer 10 years of progressive experience in information systems engineering and administration, networking, and technical support, with expertise in project management and financial planning
ø ability to assess and respond to client-specific needs; create, execute, and troubleshoot complex, cost-effective technological solutions and processes
ø effectively train users to properly utilize technology resulting in increased productivity and reduced labor costs
ø proficiently plan and manage budgets; prepare and conduct financial presentations and generate reports instrumental to senior management in assessing performance
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø work closely with internal departments and external agencies to ensure consistently smooth operations; demonstrated record of leading top-performing support teams
ø proactive team player equally effective in independent and collaborative environments
ø member, ieee
professional experience
network engineer, mta long island rail road, jamaica, ny 2000 c present
successfully identify and secure resources to meet the needs of a major integrated electronic security system (iess/c3) project; collaborate with all agencies and committees involved
actively oversee all technical components of lirr daily operations, including desktop/server applications, operating systems, local and wide area network devices, and routing protocols
responsible for system evaluation, technical design, implementation, troubleshooting, and maintenance; develop innovative technical solutions to ensure minimal downtime and optimal efficiency
evaluate/recommend/implement various technical solutions for use in daily operations of the lirr
strategically coordinate and delegate service requests and problem tickets to optimize use of network engineering team and ensure timely response to client issues
selected to represent department and lirr in cross-platform meetings and negotiations with mta/ibm disaster recovery and lirr technology standards committees
it support analyst, university of maryland eastern shore, princess anne, md 1998 c 1999
provided technical support to the university; efficiently analyzed and resolved hardware, software, and network issues
effectively improved it management and operating system deployments across entire organization by implementing norton ghost software
additional experience
ebenezer seventh-day adventist church, freeport, ny
2000
c present
it coordinator (2000 c 2008)
provided technical support and planning for entire organization
chairman of finance committee (2004 c 2008)
responsible for leading seven-member committee to develop budgets and financial goals; established disbursement policies and procedures
associate treasurer (2002 c 2006)
improved financial tracking, reconciliation, and accountability by building an electronic accounting system
communications leader (2000 c 2004)
directed seven-member team in all public relations and community awareness efforts
education
ms in information systems, liu cw post campus, brookville, ny 2002
bs in computer science, university of maryland eastern shore, princess anne, md 2000
awarded full academic scholarship
~ certifications~
novell certified network administrator ~ comptia network professional ~ lirr management education core curriculum
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