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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000





skilled international information technology security professional with experience in management, customer support, product evaluation, international coordination and personnel training seeking to utilize abilities in a challenging role.


career profile

ø  long-term experience in technical support, customer service, management, personnel training and international business coordination.

ø  particular focus on it security and resolution of customer issues.

ø  self-driven, effective team player with strong decision-making skills.

ø  selected for key international projects and start-ups.

ø  fluent in dutch, english, afrikaans, german and french and holder of l1 visa.


professional experience

itcrimes usa ltd. (american branch of company listed below)                                          2009 - present

united states area manager

       successfully established u.s. corporate branch.

       procure necessary permits and set up internet access.

       market company s online security product.


itcrimes langlaagte (pty) ltd., johannesburg, south africa                                                  2008 - 2009

technical support manager

       tasked to support technical director on critical product development and registration issues.

       successfully traced stolen computer equipment and determined ownership of parts for police.

       delivered world-class technical assistance for customers.

       selected to launch corporate presence in america (see above).

       played key role in product marketing.

       conducted international research for organizational branches in usa and europe.


mustek limited, johannesburg, south africa                                                                         1995 - 2008

manager/laboratory engineer & technical trainer

       oversaw personnel and technical training as manager in monitor repair department.

       served in liaison role with customer base.

       evaluated products, resolved technical problems and ensured climatic compatibility of equipment design and modifications as laboratory engineer & technical trainer.

       contributed electronic designs.

       established central laboratory.

       certified products according to emi and electrical safety standards and oversaw exportation and importation papers.

       delivered highly effective technical support to taiwan/chinese suppliers.


- continued -

yyyyyy x. yyyyyy

page two





hogere technische school (hts), netherlands

bachelor of electrical engineering, electrotechnics (electronics and computers)



other experience

engineer employed by andos computers performing testing, troubleshooting and maintenance on hardware and software, customer training and technical support and advising customers of alternative ideas.


sales and service representative for mc dos providing contracted customer support and internal training.


senior electronics engineer for olivetti africa conducting personnel training, research and product modification.


employed by computer centrum c van der velden developing data communication and protocol conversion software.













yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include many years of management, customer support, product evaluation, security, international coordination and personnel training experience. to complement this background, i possess business management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy







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