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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile manager eager to contribute comprehensive retail background toward actively supporting the employer in optimizing performance.

profile

 

  • respected senior-level manager offering over 17 years of solid and progressive experience in business operations, strategic marketing, personnel development and client services.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • excel in recruiting, building and leading top-performing, client-focused personnel teams.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • dynamic written and verbal communication skills; bilingual in english and spanish.

 

professional experience

 

funjump2go, inc.                                                                                                                    2010-present                                       

owner/operator

  • sharp business acumen and experienced in managing broad scope of operations, from accounting, taxes and bookkeeping to marketing and product/service deliveries.
  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

publix supermarkets inc.                                                                                                              1995-2010

store manager, 2008-2010

assistant store manager, 2004-2008

customer service manager, 2000-2004

assistant customer service manager, 1999-2000

office staff, 1995-1999

  • effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as training managers on accounting system, evaluating performance and providing guidance/mentoring.
  • collaborated with management team to ensure store quality and increase sales performance.

 

mcnamara pontiac gmc auto dealer                                                                                            1995-1996

sales representative

  • successfully steered sales operations to generate high volume growth and revenue on behalf of company.

 

quito motors ford dealership                                                                                                     1993-1995

sales representative   

  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

 

professional education

 

7 levels program graduate english for international institute                                                          2000

 

associate's degree american technical institute                                                                                  1995

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