Solutions-focused Senior Business / Process Analyst specializing in managing top resources, efficacy,
and deliverables associated with comprehensive business / process analysis initiatives eager to offer proven experience toward maximizing an employer s bottom-line performance while driving key operational success.
Integral leader who offers 12+ years of proven experience working with Utility Smart Grid, Big 5 consulting, and Fortune 200 financial institutions to optimize business efficiency via targeted development of forward-thinking strategies which focus on high-payoff improvements to increase productivity, reduce costs, and maximize bottom-line results.
Top performer who excels at resourcefully leveraging outstanding prioritization and multitasking abilities to successfully coordinate and complete high-level projects to meet and / or exceed client deadlines within fast-paced environments.
Strategic Analysis / Planning
Project / Product Management
Team Building / Training Processes
Client / Customer Relations
Policy / Procedure Development
Workflow Design / Implementation
Cross-Functional Process Management
Business Process Design
Systems Analysis / Testing
Systems Development Lifecycle
Successfully owned the functional strategy of Online Account Management and Smart Grid City website portal for Xcel Energy which was instrumental in achieving millions in future savings for customer self-service and smart grid applications.
Analyzed and improved GSA s functions by performing business process design for the Public Services Administration.
Proactively updated Capital One s Securitization, Securitization Accounting, Capital Markets, and Corporate Accounting policies, standards, procedures, and desktops, including completing detailed compliance documents in a timely fashion to enable the company to be compliant with the regulation; also led a project to update Capital Markets procedures.
Defined and developed access management sub-procedures for Fannie Mae s Housing and Community Development (HCD) financial reporting applications to ensure SOX compliance, including creating a corporate-wide operations desk for Capital One s capital markets trading processes and updating trading procedures for compliance with SOX controls.
Instituted innovative desktop procedures for 14 Capital One securitization programs to assist in transitioning securitization servicing - a financial reporting process - from securitization trust management to corporate accounting.
Yielded $1M in savings as a Microsoft Office .NET partner by streamlining First American Field Services communications with the inspection field resources as project manager for the development of a VendorPlus website.
Completed extensive business process and analysis work related to system development lifecycle (SDLC) at Ernst & Young Management, Ajilon, and Proxicom for Utilities, Financial Services, and eCommerce.
Business Process Analyst / Modeling Expert Enterprise Architecture Program
Liaise among business strategists, process owners, and subject matter experts to facilitate business process, function, and organization design focusing on requirements, workflow, and technology to enable key business processes or practices.
Perform as subject matter expert for Business Process Management (BPM) programs and methods among diverse critical business processes, including various IT processes (e.g. Project Prioritization, Change Management, Problem Management).
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Business Process Analyst / Modeling Expert Enterprise Architecture Program
Support Chief Architect while providing critical leadership to Business Process Owners, Business Analysts, and System Analysts by performing analysis and design tasks necessary for the development of all models that comprise the Enterprise Business Architecture which ensure optimum business value from the Enterprise Architecture Program.
Guarantee all applications and toolsets used for Business Process Analysis (BPA) are accurately selected and ensure that the users are properly trained to effectively and efficiently use tools to the greatest possible benefit to the organization.
Identify requirements, define the enterprise business architecture process, and lead the effective integration of this process with other related business and IT processes which ensuring that BPA tools facilitate and enable the use of the business process models and the enterprise architecture frameworks and artifacts across the organization.
Delivery Management Business Analysis Lead
Utilized broad scope of industry knowledge toward serving as business strategy lead for the Online Account Management (OAM) / Smart Grid City (SGC) portal engagement for Xcel Energy, including owning the functional strategy and design of the customer portal and serving as internal customer to GridPoint s development and quality assurance teams.
Expertly managed the client System and User Acceptance Testing and directed client functional scope, along with serving as a functional expert for all parties and an integral client relationship manager for the Xcel Energy business team.
Provided business process support and design related to client process changes, including implementing a website application which was developed to save millions in customer self-service functions and smart grid applications.
Served as business and test lead throughout the development of Xcel Energy OAM / SGC website for Xcel Energy.
Completed business requirements for defining Xcel Energy Online Account Management / Smart Grid City client portal.
Directed client business and test activities (e.g. content preparation and data preparation for the portal implementation).
Served as primarily liaison for training document preparation and group instructional sessions.
Senior Business Process Analyst General Services Administration PSA (Contractor)
Strategically steered business process analysis for internal divisions of the GSA s Public Services Administration.
Contributed strong communication skills toward conducting and leading business process design secessions with key stakeholders of the PSA, as well as producing future state process maps and supporting business design documents.
Developed comprehensive processes and documents for all assigned aspects of the PSA s business functions.
Senior Business Procedure Analyst Securitization & Treasury Business (Contractor)
Spearheaded execution of Capital Markets and Securitization / Accounting transactional, accounting, and servicing policies, standards, procedures, and desktops utilizing client interviews and existing outdated procedures.
Facilitated discussions of new and existing procedures with Subject Matter Experts (SMEs) and business / process owners, along with compiling new document structure after extracting information from out-of-date documents.
Selected by corporate accounting management to update existing procedure documents and create procedures for a new securitization program, including developing all policy, standard, and procedure documents.
Hibernia Acquisition Process Analyst Treasury Business (Contractor)
Recognized for job performance excellence with designation to lead project in conducting analyses of new corporate trading products or processes, including facilitating process design sessions with business owners and key stakeholders.
Used Visio to map and design all process flow facets associated with corporate trading from acquisition in collaboration with trading room, compliance, cash settlement, accounting, and audit business owners, along with mapping investment trading, derivatives, cash portfolio, liabilities, compliance, servicing, collateral management, and settlement processes.
Developed forward-thinking policies and procedures, as well as desktop how-to procedures for all trading processes used to manage corporate portfolio and cash position, including essential specifications for execution.
Proactively reviewed the deployment of the new system and initiated appropriate business process changes.
Ensured products were delivered accurately and on time to the group manager for evaluation and sign-off.
Directed mapping of cross functional future-state business processes utilizing Visio and swim-lane methodology.
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Securitization Transition Process Analyst Securitization Business (Contractor)
Played a vital role in supporting transition of securitization servicing and reporting, including performing securitization servicing and desktop procedures for all securitization trusts using client interviews and existing obsolete procedures.
Liaised among corporate accounting SMEs to determine future-state processes for securitization servicing, along with completing all transition processes of securitization programs within the allotted one-year timeframe.
Applied dynamic leadership talents and attention-to-detail toward meeting and / or exceeding project deadlines, including attaining selection as a business process analyst participant on the Hibernia acquisition project.
Project Manager (Contractor)
Directed the VendorPlus website development engagement, along with coordinating development priorities and monitoring website and associated call center activities, as well as providing leadership to a team of 11 developers, call center representatives, business analysts, technical writers, and testers to ensure seamless operational processes.
Project Manager (Contractor)
Led all web project phases from planning through to completion, including organizing code releases with hosting provider, creating weekly website progress reports for CIO, and developing call center conflict management protocols.
Designed a state-of-the-art method to provide the VendorPlus website with offline work stream and data sync.
Interfaced among clients to achieve satisfaction levels, provide sound business processes, and generate key referrals.
Inspections Business / Process Analyst (Contractor)
Demonstrated sharp analytical acumen by performing as the sole contact in re-engineering a mortgage inspections business process, including evaluating current process state, conducting client interviews, designing Visio process flows with swim-lane methodology, preparing detailed documentation, and presenting deliverables to clients for approval.
Developed future state process improvement proposals for business inspections processes, created functional scope, identified and designed requirements, and developed operational efficiency and requirements for inspection applications.
Owned and developed requirements for an inspection result submission application (VendorPlus) that enabled inspectors to receive work orders and submit results via the Internet.
Identified process improvement opportunities for the inspections group which led to a promotion to serve as project manager of a VendorPlus website engagement.
Senior Business / Strategy Consultant
Led various eCommerce website development projects within online retail, financial services, and healthcare industries.
Facilitated requirements workout sessions with client resources, including creating core business system processes used in client review sessions, as well as ensuring production of creative and high-quality wireframes and composition maps.
Designed workflow for content management implementations, and developed content management education courses.
Served as a senior consultant to the Governor of Virginia s Commission on IT Efficiency and Effectiveness for the CEO Emeritus of Dimension Data, including providing recommendations for strengthening service and IT development across the state s government agencies.
~ Additional Senior Consultant role held with Ernst & Young prior to 1999 encompassed completing
vital business process re-engineering and systems development engagements with utility clients such as
Cinergy, Conectiv, Commonwealth Edison, Ameren UE, Illinois Power, Consumers Energy, and AT&T. ~
Bachelor of Science in Commerce
~ MIS Concentration • Second Major in Economics ~
University of Virginia
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UVA Content Management Course Design Focus Group Participant
Oracle Training (Process & Function Modeling, Data Modeling, Building Depth to Your Data Models)
In Search of Excellent Requirements Course (SPC) • Proprietary eCommerce Lifecycle Process Training
Microsoft Office • Microsoft Visio • Microsoft Access • HP Quality Center • JIRA • Wall Street System • Reval
FXall • BroadVision • ABS (Securitization Reporting) • Documentum • ABC FlowCharter • Erwin • BPwin
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