Versatile Operations Manager eager to contribute exceptional quality assurance, customer service, and product development talents toward supporting a dynamic organization in optimizing bottom-line performance.
Seasoned background in fire and security system manufacturing and distribution; proficiency in facilitating regulatory compliance with Underwriters Laboratories and Factory Mutual Agencies.
Excel in driving technical support, large OEM account management, customer service operations, and QA management; trained Six Sigma Specialist with expertise in statistical process control (SPC).
Authored comprehensive Quality Manual and procedures for entire organization.
Decisively audited and approved or rejected overseas/domestic vendor accounts based on precise quality requirements and criteria.
Solid blend of interpersonal, communication, planning, analytical and organizational skills.
Managed and directed internal and external auditing personnel in correct auditing techniques.
As Safety Officer, diligently enforced adherence to workplace safety rules and regulations.
Hochiki America Corporation, 1997 to 2010
Spearheaded business operations related to technical support, customer service and quality assurance by defining and enforcing policies and procedures to boost personnel and operating efficiency.
Assembled and facilitated technical training program for both staff and customers (engineered systems distributors), significantly elevating technical understanding of company systems and technology to reduce service calls.
Wrote and implemented ISO 9001 Quality Manual to ensure regulatory compliance and eliminate obsolete and redundant processes throughout organization.
Decreased scrap by introducing Kanban system and coordinating cohesive efforts with overseas and domestic vendors.
Reliably managed and maintained OEM accounts to ensure continuity of service and optimum product quality.
Directed daily Service & Repair department operations, strategically implementing process improvements to accelerate equipment repair time.
Reduced listing costs by devising and instituting mapping process to expedite testing efforts.
Lockheed Martin Corporation, 1982 to 1997
Quality and Service Operations Manager
Applied dynamic leadership capabilities toward training, motivating and instructing staff throughout various divisions.
As Lead ISO Auditor, directed operations and activities of Quality and Service Departments, audited and certified vendors according to stringent military standards, and liaised with outside suppliers of military specified components.
Bachelor of Business Administration, North Adams State College, North Adams, MA
Certified Lead Auditor, ISO 9001 2000, Quality Assurance Services of North America
Hiring Agent Name
I am currently seeking a challenging career opportunity in an operations management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you solid experience in the fire/security technology industry, outstanding expertise in driving quality assurance and technical support functions, and an exemplary blend of talents in Six Sigma techniques, employee leadership, safety compliance, and expediting production efforts. To complement these qualifications, I offer a steadfast commitment to implementing continuous improvements which is paramount in a production environment.
As a proactive contributor to your organization, you will find me to be a highly motivated professional committed to supporting you in achieving your objectives through superior self-initiative, unparalleled resourcefulness, and well-honed leadership attributes. I am confident that I could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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