yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

results-driven, solutions-focused and detail-oriented professional desiring a challenging and rewarding social services / administrative support  role within a dynamic and successfully progressive organization.

 

profile

 

ø  offer over 19 years of solid combined experience within social services / business support roles, including expertise in medicaid administration, medical billing / coding, corrections, sales, and client relations / customer service capacities.

ø  able to communicate effectively with a diverse population in order to successfully gather appropriate information while staying focused and maintaining a calm demeanor and professional work ethics in high-pressure situations.

ø  adept at seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques to optimize operational efficiency.

ø  contribute intelligent business acumen, solid analytical attributes, and sharp troubleshooting abilities, along with exceptional written and verbal communication skills.

ø  highly proficient in all time management aspects, including quickly identifying and completing daily priorities in a proactive and productive manner.

ø  excel within independent or team-based environments to meet and / or exceed all organizational goals and objectives.

 

professional experience

 

children s medicaid technician

texas department of health and human services commission, houston, tx         2006 c present

ø  determine and / or re-determine household eligibility to receive children s medicaid according to state policies and regulations, including obtaining, verifying, and calculating required income, resource, and assets information, and requesting additional data from applicants, as necessary.

ø  successfully meet and / or exceed all operational deadlines while adhering to high levels of customer service and efficient problem resolution.

ø  effectively repaire fatals that prevent cases from being processed successfully throughout the system, along with denying any cases as necessary.

ø  contribute proactive storage and maintenance of individualized case-oriented written documentation for future reference.

 

correctional officer

texas department of criminal justice, huntsville, tx                                                    2004 c 2005

ø  maintained responsibility for the facilitation of security, custody, discipline, and welfare of offenders, including supervising individual conduct during work, meals, bathing, recreation, and other activities.

ø  oversaw accurate offender accountability, as well as assisting individuals in resolving interpersonal relationship conflicts and coping with personal problems.

ø  successfully searched offenders and their living quarters for contraband, along with examining mail and visitors for prohibited items and preparing offense reports as necessary.

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professional experience (continued)

 

office assistant

w de y associates, inc., houston, tx                                                                                 2003 c 2004

ø  provided accurate recordkeeping, filing systems, and computer file maintenance in support of various office / human resources administration activities, as well as answering all in-coming calls and courteously greeting and directing visitors.

ø  performed all personnel functions, including entering resumes into a company database, assisting with employee recruitment (i.e. applicant screening, employee verification), maintaining policies / procedures manuals, calculating weekly time cards, and providing authorized access to employee records.

ø  efficiently and accurately typed and field documents; processed mail, faxes, and correspondences; and researched various topics of interest for executive-level management.

 

medical business specialist (externship: medical billing and coding)

baylor college of medicine teen clinic, houston, tx                                                     2002 c 2003

ø  effectively explained insurance benefits to patients, assisted with patient screening and insurance verification, and maintained up-to-date knowledge of all insurance carrier policies and procedures.

ø  scheduled all patient appointments, prepared new patient charts, and handled all incoming calls in an efficient and polite manner.

ø  actively observed and successfully performed medical billing and coding procedures.

 

~ additional key experience ~

 

special education teaching assistant

special education teaching assistant

customer service associate / cashier

customer service / sales associate

clerical support personnel

coastal college, hammond, la                                                                                           1989 c 1990

 

education and business / computer skills

 

bachelor of science in human and social services administration (in progress)

bellevue university

 

associate s degree in business administration / management

st. leo university

 

extensive business coursework

texas school of business

 

proficient in microsoft office (word, excel, access, powerpoint, outlook) / arev / internet applications

multi-line telephone / 10-key / laminator / pcb machine / various office equipment

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding social services / administrative support role in a successfully progressive organization, and am submitting my resume for your review.

 

i offer over 19 years of solid combined experience within social services / business support roles, including expertise in medicaid administration, medical billing / coding, corrections, and client relations / customer service capacities.  during this time, i have excelled at being able to communicate effectively with a diverse population to gather appropriate information while staying focused and maintaining a calm demeanor and professional work ethics in high-pressure situations.

 

you will find me to be a results-driven, solutions-focused and detail-oriented professional, who demonstrates a dynamic forward-thinking approach to all business endeavors, and is dedicated to supporting your organization s goals and objectives with my strong analytical abilities, outstanding organizational skills, and exceptional interpersonal relationship-building techniques.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy