Administrative Operations ~ Customer Service

 

 

Ø  Offering numerous years of broad-scope business experience in customer service and administration

Ø  Client-focused and service-oriented, with solid background in full-scope order processing as well as high-volume inbound phone call management and solutions-focused customer problem solving

Ø  Extensive skills in office/business operations ranging from accounting, credit/collections and cash balancing to purchasing, inventory control, report production, and records/data mantenance

Ø  Motivating leader experienced in training and guiding personnel

Ø  Excel in prioritizing, planning and managing workflow/projects to maximize productivity and efficiency

Ø  Dynamic communication, relationship building and liaising skills; often serve as key point of contact to both customers and cross-functional internal departments

Ø  Computer-savvy with strong experience in data entry

 

 

Elite Home Furnishings-Greensboro, NC                                                                         2007-present

Key Holder/Trainer/Lead Customer Service Representative

As initial customer point of contact, consistently ensure delivery of quality service in managing inbound calls and responding to, researching and following up on customer issues/complaints as well as scheduling service orders and processing damage claims

Contribute strong leadership and communication skills toward presenting new hire training in Myriad system and operational policies/procedures

Proficiently enter all sales into Myriad system and order all furniture and schedule deliveries for both customers and showroom

Accurately input inventory model maintenance including cost and pricing level; point person for sales team on inventory level status and provide weekly reporting

Apply solid knowledge of accounting toward entering invoices for A/P processing, researching and resolving related discrepancies and facilitating daily balancing of cash drawer, credit card machine and third party financing

Barley Stables-Burlington, NC                                                                                        2003-2005
Administrative Assistant

Played key role in operational efficiencies by providing comprehensive administrative support to company owner; productively scheduled appointments, processed client billing and maintained complex business records/data

Cost-effectively controlled inventory and managed purchasing to ensure optimal profitability

 

Hangers, Inc.-Greensboro, NC                                                                                        DATES
Customer Service Representative

Drove order processing from inception through on-time fulfillment and proactively addressed and resolved customer issues to ensure high satisfaction levels vital to sustaining and growing business

Effectively recorded daily transactions and performed detailed balancing of daily receipts

 

 

Degree in progress, Brookstone College-Greensboro, NC; 2009-2011
Accounting Studies, Guilford Technical Community College-Jamestown, NC

Certificate, FDCPA-Credit/Collections Specialist, Guilford Technical Community College; 2006