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yyyyyy x. yyyyyy                                          5429 highlands vista circle c lakeland, fl 33812



dynamic leader with expertise in operations management eager to contribute broad background in all aspects of business functions in a call center manager or assistant vp of marketing assignment.


career profile

ø  over eight years of relevant call center operations and marketing background.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  demonstrated leadership/training abilities in directing critical management, business development and supervision in a challenging environment.

ø  background in forecasting, scheduling, personnel development and policy/procedures.

ø  proven supervisor of logistical personnel.

ø  expertise in all facets of effective customer relations.

ø  skilled in advanced it software applications.

ø  adept in program development, management and oversight.

ø  deliver measurable contributions to increased productivity and profitability.

ø  knowledgeable in meeting stringent organizational goals.

ø  outstanding competence in communications, presentations and contract negotiations.


professional experience

select travel                                                                                                                                  1998 c 2008

director of marketing (dates)

       promoted to assume comprehensive marketing functions.

       developed collateral marketing material.

       utilized internet referrals and member leads to develop business.

       initiated promotional campaigns to capture new market share.

       oversaw inbound/outbound calls.


senior call center manager (dates)

       advanced to oversee two shifts with 100 employees including four quality assurance representatives and eight supervisors.


senior project manager (dates)

       launched and directed high-dollar business development project.

       conducted recruitment and staff training.

       designed and implemented marketing scripts, job aids and pay structure.

       contributed to outstanding revenue increase of over $20mm.


senior supervisor/trainer/recruiter (dates)

       assumed responsibility for multiple, key assignments.

       coordinated intensive unit training with up to 30 new hires per class.

       facilitated exceptional product knowledge and company policy understanding among employees.

       posted outstanding retention rate.

       directed up to 44 employees while achieving daily sales quotas.


supervisor (dates)

       recruited to perform scheduling, report origination and policy compliance.

       ensured high standards of qa.

       directly managed staff of 15.


concurrent background

during employment with select travel, served as marketing manager/consultant for conversion solutions and amerisuites, calypso cay.  in these assignments built call center infrastructure, stimulated tour revenue and built call center.



polk community college, lakeland, fl, business studies


yyyyyy x. yyyyyy                                          5429 highlands vista circle c lakeland, fl 33812





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a call center operations/marketing manager assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a decade of successful, relevant call center and marketing experience.  to complement this background, i possess demonstrated expertise in planning, scheduling, staff direction, business development, call center start-up/management and marketing, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.











yyyyyy x. yyyyyy








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