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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:  (xxx-xxx-xxxx / ( xxx-xxx-xxxx


Seasoned Office Manager with significant background in healthcare administration eager to contribute talents toward supporting a dynamic company in optimizing bottom-line performance and productivity.


Qualifications Profile


Broad-scope and extensive office management background spanning project and program administration, patient and client relations, regulatory compliance and reporting, executive-level support, and staff training and development. Adept at grant preparation and administration, credentialing and contract management, and financial administration including budgeting and procurement. Reputation for professionalism, integrity, commitment to confidentiality, and a team player work approach.  Outstanding interpersonal and communication skills; conversational skills in Spanish.


Notable Achievements:


  • Proactively minimized employee turnover by 15% at The Murray Hill Medical Group just months after stepping into role.
  • Increased revenue at The Murray Hill Medical Group by fostering and nurturing partnerships and alliances with other medical facilities.
  • Played an integral role in NYU s Behavioral Health Program achieving annual revenue target in 2nd quarter of fiscal year.
  • Elevated patient care and staff productivity at NYU through training and development initiative.
  • Enhanced integrity and accuracy of billing, schedules, and account maintenance by segregating and reassigning morning/afternoon visit reconciliations to different NYU staff.
  • Produced $1M+ in revenue for Cardiovascular Institute at Columbia Presbyterian Hospital.
  • Contributed outstanding organizational skills toward regularly preparing extensive financial reports for up to 30 Blockbuster stores and up to 40 different managers.


Professional Experience


Planned Parenthood® Hudson Peconic, Inc., 2009 to Present

Office Manager

         Lead daily office operations with an emphasis in ensuring a customer-focused service environment.

         Train, coach and supervise office support staff in front desk and e-Medsys procedures.

         Draw upon substantial multi-tasking expertise to oversee reception, registration, billing, medical records management, patient relations, Medicaid and third party billing, and staff payroll.

         Drive inventory control for office equipment, telephones, computers, office supplies and medical consumables.


The Murray Hill Medical Group, NY, NY, 2008 to 2009

Office Manager

         Decisively hired, trained, and managed supervisory team for front office operations.

         Collaboratively drove efficient operations throughout multiple departments, diligently ensuring alignment with regulatory requirements such as OSHA, Infection Control, and EEO.





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Professional Experience continued                                                                         


         Prepared comprehensive monthly reports which analyzed critical data such as patient volume, visits, cancellations and referrals, paramount to meeting site revenue targets. 

         Initiated professional workshops for Medical Assistants to elevate productivity and quality of patient care.


Behavioral Health Program, Div. of the Dept of Psych at NYU, New York, NY, 2006 to 2008

Office Manager

  • Improved patient fee collection by pursuing insurance companies with delinquent balances.
  • Spearheaded full spectrum of billing operations to ensure attainment of department revenue targets.
  • Conducted annual orientation training for all psychiatry residents.
  • Streamlined and standardized check-in process by requiring up-front co-payments.
  • Introduced new patient orientation process to heighten understanding of administrative and financial responsibilities prior to patient commitment.


Innovative Surgical Technologies Group, Columbia-Presbyterian Hospital,  New York, NY, 2002 to 2005      

Office Manager

  • Expeditiously managed and coordinated outpatient office rendering services to individuals diagnosed with end-stage heart failure.
  • Developed itinerary, orchestrated travel arrangements for up to 20 program participants, and assembled course binders.
  • Oversaw preparations for artificial heart surgeries by securing equipment, obtaining pre-authorizations from insurance provider for surgery, and meeting with patients families to discuss financial details and follow-up care.

Employed impressive prioritization skills to schedule follow-up specialists visits, manage billing to expedite reimbursement for nurses and doctors, maintain office budget, and supervise Medical Student Team which supported Cardiothoracic Surgery Clinical Staff.


Prior Background:


Administrative Assistant to VP of Operations, Continuum Health Partners, 2001 to 2002

Administrative Assistant to Director of Employee Services, PR Newswire, New York, NY, 2000 to 2001

Administrative & Finance Assistant, Blockbuster Entertainment Group, New York, NY, 1998 to 2000

Administrative Assistant, Research Foundation, CUNY, New York, NY, 1995 to 1998

Administrative Assistant to the President, City College, New York, NY, 1992 to 1995




Master of Public Administration, John Jay College, New York, NY, 2004

Bachelor of Arts, Binghamton University, Binghamton, NY, 1992


Professional Affiliations


Member, American College of Healthcare Executives     


Computer / Technical Skills


GE Centricity (Electronic Medical Records and Practice Manager), ICD-9, CPT Coding, Microsoft Office  (Word, Excel, PowerPoint and Outlook), Lotus, Word, Lotus Notes, ACT, PeopleSoft, QuickBooks


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