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Yyyyyy x. yyyyyy



Operations Manager / Business Development Professional

Financial Analysis ~ Revenue Increases ~ Customer Retention Strategies


Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company. 


Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Comprehensive understanding of the sales, marketing, and advertising arena due to advanced professional training and experience.    

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 



Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully leading planning meetings and delivering comprehensive strategies.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Provide staff support and mentoring whenever necessary.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce overhead costs.

Ø  Ensure that all processes and procedures are completed, quality standards are met, and that operations are profitable.


Key Professional Achievements


Ø  Achieved number one ranking within district regarding internal customer service program (96%)

Ø  Broke four sales records during tenure.

Ø  Attained finalist status in President Club and Diamond Clubs.

Ø  Increased revenue budget by $45K over goal.

Ø  Consistently met and exceeded numerous matrix goals related to food preparation and culinary oversight;

Ø  Achieved 2.0 % food cost while goal was 2.5%. 

Ø  Passed all internal Quality Assurance inspections due to high emphasis on safety and sanitation.  






Professional Career Track


Longhorn Steakhouse, General Manager                                                                              2006-Present


  Primary responsibilities include development and implementation of internal policies and procedures as well as day-to-day operational protocols.  Specific functions included;

  Utilize knowledge base to analyze financial trends through various metrics and reports including P&L statements,  budgetary plans, Net Operating Income, Inventory Analysis, and Labor Control Data;

  Management of vendor sourcing and relations;

  Recruitment and development of personnel;

  Acted as buyer and maintained viable product mix of styles and price points relevant to customer preferences;

  Responsible for developing marketing strategies for operations;

  Overall management and oversight of 40+ employees throughout multiple departments.


Kitchen Manager, Longhorn Steakhouse                                                                                    2001-2006


  Primary responsibilities include comprehensive management and oversight of kitchen operations as well as personnel.  Specific functions included;

  Ensuring Quality Assurance and Environmental standards were maintained at or above state and company requirements at all times;

  Prepared and tested all new recipes for Regional use before implementation to ensure highest standards were met;

  Conducted development and training classes for kitchen personnel on regular basis;

  Acted as Culinary Captain entailing direct supervision of any protocols related to food preparation and service.


Front of the House Manager, Longhorn Steakhouse                                                                1999-2001


  Primary responsibilities included strategic oversight of service and hospitality operations with 30+                                                      employees to include hiring, training, supervising and motivating high performance management teams.  Specific functions included; 

  Created and implemented numerous training programs and coaching and evaluation tools to further educate employees as well as establish accountability for performance;

  Developed and executed customer service programs to increase and maintain loyalty and retention;

  Delegated opening and closing tasks to appropriate staff.   


General Manager, Barnies Coffee and Tea                                                                                1997-1999


  Primary responsibilities included effective management of daily store operations and support of staff.  Specific functions and achievements included;

  Scheduled and trained sales and office staff, conducted sales meetings, oversight of operations, as well as attainment of organization sales goals;

  Maintained and analyzed financial reports to ensure solvency and long term viability;

  Conducted Human Resources related functions including recruitment, retention, development, and disciplinary actions as needed;

  Maintained inventory in terms of regular analysis as well as procurement of necessary products and supplies. 


Academic Training & Military Experience


n General Coursework Completed, University of Purdue

n United States Navy, Inactive


Volunteer Experience


n Volunteer, Relay for Life (2006, 2007, 2008)

n Volunteer, Charlie Daniels Golf Tournament  (2009)

n Volunteer, Red Apple Golf Tournament (2009)



Edward Dugger

xxx-xxx-xxxx /







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as a General Manager and Operational Executive with specialized expertise within the hospitality and food industry. 

 I am skilled at providing executive level management expertise regarding comprehensive tasks including training, financial analysis, hiring and retention protocols, client support, research, and a strong background in all aspects of Business Development.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  Additionally, I understand many functional aspects of organizational support from many levels and vantage points.

            My peers describe me as an exceptionally hard worker and strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Edward Dugger

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