qualification summary

organized, task-oriented administrative support professional with 10+ years of solid skill and capacity to handle various functions associated with identifying and meeting the administrative needs of within in a results-oriented business environment. detailed and dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues and management. talent to identify the need for solutions to immediate problems and to encourage a risk-free, positive atmosphere to meet those needs.

administrative support / project management / office management

records management / calendar coordination & scheduling / conference & meeting coordination

teambuilding & leadership / financial transactions

technical competencies: microsoft office: word 2007, outlook, excel; printers, phone systems, fax, copiers, calculators, typewriters, postage meters and electronic mail

professional experience

designtex group located in new york, ny

receptionist/sales support associate, 5/2005 c 11/2008

• quickly promoted to sales support associate including placing and following up on orders, reserving merchandise, and scheduling appointments for sales representatives.
• answered phone calls and directed calls to appropriate parties or took messages.
• greeted visitors and determined whether they should be given access to specific individuals.
• read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.

acc construction, new york, ny

receptionist/project administrator, 02/2004 c 04/2005

• provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
• prepared purchase orders, change orders, submittals, reports, memos, letters, statements and other documents, using word processing, spreadsheet, database, or presentation software.
• performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• filed, retrieved, and managed electronic and manual company documents, records, and reports.
• opened, sorted, and distributed incoming correspondence, including faxes and email.
• determined travel arrangements on behalf of project managers.

pacha tours new york, ny
reservations agent/office assistant, 07/2000 c 12/2003

• made and confirmed reservations for transportation and accommodations.
• answered inquiries regarding schedules, accommodations, procedures, and policies.
• assembled and issued required documentation, such as tickets, travel insurance, and itineraries.
• determined whether space is available on travel dates requested by customers, assigning requested spaces when available.
• informed clients of essential travel information, such as travel times, transportation connections, and travel requirements.
• examined passenger documentation to determine destinations and to assign boarding passes.

education

jefferson community college ~ associates degree in criminal justice, presently pursuing

wood tobe coburn, new york, ny ~ associates degree in travel and hospitality, 06/2000