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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
dynamic communicator • administrative professional • medical support
productive, quality-oriented medical receptionist eager to contribute exceptional medical support, front desk management and interpersonal relation skills toward optimizing operations of a progressive organization.
profile
- offer solid and progressive healthcare administrative experience, including expertise in healthcare support, office administration and patient services.
- demonstrate capacity to provide comprehensive support for all staff including chart filing, database management and insurance functions.
- adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic patient / client services interaction both in person and via telephone.
- contribute proactive planning, developing, and implementing of sales campaigns and promotions to expand clientele base.
- proven ability to maintain the highest levels of confidentiality and uphold a professional standard of medical ethics.
- technically proficient in microsoft office suite, centricity, logician, epic, medical manager, and a2k.
key achievements
customer service
- provide individualized consultation to patients, educating them on treatment plan implementation, pharmaceutical administration and follow-up procedures.
- effectively identify and capitalize on opportunities to penetrate and develop new clientele.
healthcare operations
- successful track record of handling complicated assignments and administrative/clerical requests on behalf of patients.
- proficient in medical terminology, equipment and software management programs.
administrative support
- strategically scheduled high-volume appointments to maximize use of time and resources while meeting client needs.
- managed a broad range of financial operations, including invoicing, collections, and insurance approvals.
professional experience
medical receptionist oregon clinic neurology 2006-2008
- sharp administrative acumen and experienced in managing broad scope of daily office operations, from office preparation, chart preparation for ms/parkinson s patients and schedule labs/ultrasounds/mris to insurance verification, call in prescriptions and checking patients in/out of clinic.
- successfully steered all clinic operations to generate high volume growth and revenue.
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
- managed a broad range of finance operations, including collecting cash, debit cards and checks co-pays.
- facilitate productive communication by diffusing tense situations and ensuring timely resolution to patient issues.
medical receptionist medical placement society 2003-2006
- efficiently managed all front desk operations, including handling high volume phone line, scheduling appointments, checking patients in/out of clinic, and processing visit co-payments.
- actively handled all computer data functions, from entering patient demographics into database to updating electronic medical records.
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