Dedicated Microsoft Exchange Administrator eager to contribute strong technical acumen toward supporting a dynamic organization in optimizing performance and productivity.
Adept at Microsoft Exchange and Active Directory administration and troubleshooting.
Expert-level abilities in supporting mobile email devices such as Blackberrys and iPhones.
Advanced knowledge of network infrastructure, operations, and performance tuning/optimization.
Highly skilled in disaster recovery planning and preparing documentation for application deployment, configuration, and related processes.
Excellent blend of communication, problem solving, team-building and training skills.
Meticulously achieve and maintain supreme responsiveness to critical business needs.
Exemplary capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues.
Substantial strengths in installing, configuring, and maintaining hardware, software, and peripherals, deploying effective technology solutions, and facilitating strong end user relations.
Sanofi-Aventis, Bridgewater, NJ, 2008 to Present
Apply sharp technical savvy toward administering public folders, mailbox permissions, distribution list and security groups in Active Directory and Exchange.
Seamlessly team with Level III Exchange support personnel in analyzing and expeditiously resolving Exchange and Blackberry Server issues.
Support MEET (Meeting Enhancement Efficiency Tool) conference room software and extensively provide user training.
Establish, implement and maintain policies and procedures for all internal applications.
Contribute keen troubleshooting talents toward effectively supporting company s VIP personnel.
Adeptly set up all Blackberry and iPhone devices for new users and maintain all user accounts on Blackberry Enterprise Server and Good Technology.
Vornado Realty Trust, Paramus, NJ, 2007 to 2008
Senior Support Analyst
Administered users Blackberry phones and all accounts on Blackberry Enterprise Server, providing efficient device and message delivery support.
Proficiently maintained public folders, mailbox permissions, distribution list and security groups in Active Directory and Exchange.
Collaboratively rectified complex technical issues with Level III Exchange support team.
Relied upon by executive management for prompt and courteous technical support and diligently maintained ownership of all issues until swift and successful resolution.
Devised, introduced and maintained in-house software policies and procedures.
Spearheaded service desk queue and distributed tickets to appropriate software groups.
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Professional Experience continued
Pfizer Inc., Parsipanny, NJ, 2004 to 2007
Senior Office, SME
Directed technical support activities as lead member of Subject Matter Expert Group with an emphasis in Exchange administration, Blackberry support, and managing accounts on Blackberry Enterprise Server.
Configured and troubleshot Adobe products, Microsoft Office/Outlook/Project/Visio/FrontPage and Blackberry devices for all users.
Demonstrated inherent leadership attributes in training and mentoring new hires, providing first-rate support to VIP Sales Group, and ensuring timely escalation of unsolved problem tickets.
Managed and maintained public folders, mailbox permissions, distribution list and security groups in Active Directory and Exchange, and participated in configuring Blackberry and Outlook updates, hot fixes and service packs for desktop support teams.
Monitored and controlled mailbox size limits and delivery options in Exchange 5.5 and 2003.
United Nations, New York, NY, 2003 to 2004
Information System Consultant
Exercised considerable project management talents to create, modify and maintain department templates, coordinate efforts with Lotus developers to ensure compatibility with MARS, and test templates on various operating platforms and printer models.
Championed efficient migration from Windows 98 to 2000 via Norton Ghost for 800 users.
Delivered broad-scope technical support encompassing data recovery, network connectivity, and software/hardware installations and configuration.
Microsoft Exchange Server 2007 C Configuration
Global Knowledge, 2009
Associate s Degree in Computer Technology
Spartanburg Technical College, Spartanburg, SC, 2000
Associate s Degree in Science
Shreemati Nathibai Damodar Thackersey University, Mumbai, India, 1995
Microsoft Office Suite, Microsoft Visio, Microsoft Project, FrontPage, IIS, SMS, Exchange Server 2003, Active Directory, iPhones, Good Technology, Blackberry Enterprise Server, Enterprise Vault, EMC EmailXtender for Microsoft Exchange, Resource Scheduler, Windows XP/Vista/7, Windows 2008 Server, VB
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