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Yyyyyy x. yyyyyy                                 0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Results-driven Senior Contract Administrator eager to contribute dynamic communication, team-building and client servicing talents toward actively supporting a progressive organization in optimizing performance



Ø  Offer solid experience in customer service, with comprehensive management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Technical skills include: Microsoft Word, Works, Excel & Publisher and Typing Speed of 60+ WPM.

Ø  Relocating to the Chicago area.


Education & Professional Training                                                            

Master of Business Administration, Concentration in International Business (In Progress) - Everest College, 2007-Present

Bachelor of Arts in History with Minor in Psychology - University of Maryland University College (Adelphi, MD), 2005-2006

Select Nursing Courses - Indiana University Southeast (New Albany, IN), 2000-2002

Certified Diamondtologist and Guild Gemologist


Professional Experience                                                                               

Qwest Communications                                                                                                 2006-Present

Sr. Contract Administrator - Seattle, WA (2007-Present)

  Contribute dynamic leadership skills in inputting and maintaining CPE add/move/changes for mid and large business customers in a 4-state region.

  Apply industry expertise and strong communication skills toward acting as direct point of contact for mid markets businesses to process essential business equipment and work orders.

  Successfully promote superior service and exceptional customer satisfaction by promptly scheduling technicians for customers and following through to ensure job completion.

  Steer the implementation and maintenance of an efficient and effective filling system for orders.

Retail Sales Associate - Silverdale, WA (2006-2007)

  Chosen to be a member of the 2006 Qwest Pinnacle Club for successful sales performance and supporting the kiosk in achieving over $1 million in revenue.

  Exhibited solid communication qualities in assisting customers determine telecommunication needs.

  Proficiently performed data entry and inventory control supporting enterprise-wide operations.


Kay Jewelers - Silverdale, WA                                                                                        2005-2007

Third Key Manager / Sales Associate

  Performed shift supervisor duties to ensure strict compliance with company policies and procedures by all associates and timely completion of all jobs.

  Resourcefully assisted customers and handled all aspects of daily store operations including order and receive merchandise, inventory control, data entry, filing and ordering supplies.


Zales - Silverdale, WA                                                                                                   2005

Retail Sales Associate

  Consistently provided excellent customer service and assisted clients in determining needs.

  Efficiently ordered and received merchandise, performed inventory control and maintained filing system, demonstrating exceptional project management and organization skills in achieving operational goals and timelines.


St. Jude Children s Hospital (ALSAC) - New Albany, IN                                                    2001-2002

Volunteer Service Representative II

  Successfully contributed to business development by using proactive telephone prospecting techniques and interpersonal relation skills to generate new customers and gain financial support to help sustain daily hospital operations and activities.

  Built and established key relationships and liaised with management, staff and clients.


Yyyyyy x. yyyyyy                                 0000 xxxxxx xxxx , xxxx , xxxxx 00000













Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have continually advanced in as a customer service professional, assuming increasing levels of responsibility.  To complement my experience, I am currently pursuing a Master of Business Administration.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy




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