Results-driven and proactive professional eager to contribute exceptional administrative, management, sales, and customer service expertise toward supporting the employer in optimizing bottom-line performance.

 

 

• Build and nurture strong customer relationships vital to maximizing revenue production.

         Highly versatile with the ability to quickly master new roles, responsibilities, tasks, and environments.    

         Outstanding blend of communication, interpersonal, negotiating, and analytical skills.

         Exemplary ability to work both independently and collaboratively, maintain confidentiality of files and documents, and leverage discretion and sound judgment to make decisions.

         Considerable leadership attributes; harness enthusiasm, integrity and energy to manage personnel, resolve conflicts, elevate morale, and steer team to achieve productivity excellence.

         Respected for ingenuity, foresight, consultative skills, and marketing proficiency.

         Dynamic talents in client service and satisfaction complemented by an unwavering drive for success.   

• Computer skills include Microsoft Word, Microsoft Excel, and QuickBooks.

 

 

Garcia s ATA Black Belt Academy, Valparaiso, IN, 2007 to Present

Executive Assistant / Office Manager / Sales

         Spearhead daily administrative and sales operations for martial arts programs, and directly support CEO.

         Demonstrate proficiency in the complete sales cycle by prospecting for leads, scheduling appointments, promoting program benefits, and administering sales contracts.

         Independently plan and arrange regional event and tournaments, exhibiting first-rate organizational skills.

         Effectively manage bookkeeping functions inclusive of accounts payable and receivable, bi-weekly payroll, and budget tracking.

         Apply dynamic leadership attributes to hire, orient, schedule, motivate and manage 9 employees.

 

Continued

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Professional Experience continued

 

State Farm Insurance, Valparaiso, IN, 2007

Claim Representative

         Skillfully oversaw 70+ claim files spanning liability, medical and bond claims, as well as numerous lawsuits.

         Seamlessly cooperated with attorneys daily through phase conferences, mediations, and trials.

         Exercised strong multi-tasking abilities in conducting scene inspections, negotiating claim settlements, and issuing payments.

 

Garcia s ATA Black Belt Academy, 2002 to 2007

Executive Assistant / Office Manager / Sales

         Directed daily business operations including sales/enrollment, marketing, fundraising, customer relations, contracts, and financial management.

         Devised employee work schedules and supervised 15 staff members.

         As executive assistant to CEO, handled accounting functions, administered payroll, calculated and paid taxes, and purchased supplies and equipment as required.

         Displayed proven event planning skills in coordinating tournaments and conferences, with accountability for all travel arrangements and accommodations.

 

Earlier experience includes:  Hair Designer, JCPenney Styling Salon, 1998 to 2002

 

 

Purdue University North Central, Westville, IN, 2002

Bachelor s Degree in Business ~ Emphasis in Marketing

• Recipient of Marketing Excellence Award

 

North Central Beauty Academy, Michigan City, IN, 1998

Cosmetology License

• Recipient of Honors Scholarship