yyyyyy x. yyyyyy  

xxxxxx, xxxxxx xxxxxx

abc@xyz.com

(xxx-xxx-xxxx

 

dedicated customer service specialist exploring opportunity to join the employer as a driven and productive team member

profile of qualifications

ø  extensive customer service, help desk, software testing, and team training experience with leading north american business operations

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; identify and address customer-specific needs, provide level 1 issue resolution, reset passwords, troubleshoot printer and peripheral devices, and escalate cases as appropriate

ø  accurately gather data and utilize knowledge management tools to record procedure, process, solution, and system issues

ø  play an integral role in software testing, roll out, and training efforts; work closely with customer service representatives, sales staff, and buyers to ensure proper understanding of new applications

ø  serve as a liaison for vendors and internal departments to expedite orders, improve merchandizing, and provide customers with a more integrated experience

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  proactive team player equally effective in independent and collaborative environments

professional synopsis

unisource worldwide, columbus, xxxxxx                                                                             2000 c 2010

senior help desk system analyst (2003 c 2010)

senior customer service representative (2000 c 2003)              

 

ris paper company, columbus, xxxxxx                                                                                 1996 c 2000

senior customer service representative

 

unisource worldwide, cleveland, xxxxxx                                                                             1992 c 1996

senior customer service representative

 

ris paper company, cleveland, xxxxxx                                                                                 1988 c 1992

receptionist / data entry clerk

 

military background

us army, insert location

insert highest position held (if honorable discharge, include here, too)

 

~ prior background information available ~

professional development

certified hdi support center analyst                                                                                                    2009