yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile investigator eager to contribute comprehensive research and analysis background toward actively supporting the employer in optimizing performance.

 

profile

 

• dedicated, hard-working investigator offering over 13 years of solid and progressive experience in fraud investigations, skip tracing and recovery strategies.
• strong background in surveillance investigation, fraud analysis, community education, and theft prevention.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic client services interaction.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• dynamic communication, analysis, research, multi-tasking, and client management skills.

 

professional experience

 

private investigator on and off paper                                                                                                      2009-present

• utilize extensive surveillance and investigative techniques in providing contract services to a variety of clients, including integrity surveillance investigation, fraud analysis, community education, and theft prevention.
• skillfully perform skip tracing, background checks, audits, and delinquent account services in support of overall client objectives.

 

credit analyst pfs web                                                                                                                                  2010-2011

• sharp business acumen and experienced in managing broad scope of operations, from analyzing internet credit purchases and credit card verifications to approving out-of-country transactions and determining advisability of granting purchase approval.

 

researcher arbitron                                                                                                                                             2010

• actively collected a variety of demographic information, including tv/radio habits and telephone surveys, while also maintaining client confidentiality.

 

member service specialist/fraud investigator resource one credit union                                                   1999-2009

• serving as fraud investigator effectively oversaw all aspects of investigation, from filing suspicious activity reports and interviewing claimants/witnesses to communicating with government agencies regarding necessary action and testifying in court.
• effectively investigated over 2500 cases of fraud, recovered over $3m in fraudulent losses and trained new hires in fraud prevention.

 

additional experience

 

receptionist delta companies                                                                                                                              2011
tax preparer jackson hewitt                                                                                                                               2011
customer service associate neiman marcus                                                                                                  2007-2009
customer service associate internal revenue service                                                                                 1998-1999
customer service associate budget reservation                                                                                         1997-1998

 

professional education

 

bachelors degree in criminal justice university of north texas                                                                        0000 xxxxxx xxxx , xxxx , xxxxx 000003, 2009 ▪ member service certification, 2005 ▪ basic mediation certification, 1998