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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                 (xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

business professional eager to contribute dynamic customer service, communications, sales, marketing, public relations, administrative and coordination skills in a challenging customer service representative assignment.

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career profile

ø  over 11 years of successful business experience.

ø  career built in high volume service industries.

ø  expertise in delivery of exceptional customer service.

ø  skilled in managing customers via telephone.

ø  highly capable administrator.

ø  strong leadership skills.

ø  outstanding communicator and speaker.

ø  well-organized multi-tasker with strong detail orientation.

ø  solid information technology ability.

ø  self-motivated, self-directed.

ø  knowledgeable in business unit operations.

ø  adept in relationship development and facilitating repeat business

ø  comprehensive understanding of business and operations management.

ø  proven accomplishments in coordination, strategic planning and project management.

ø  highly motivated team player.

ø  flexible and adaptable to rapidly changing circumstances.

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professional experience

clark pest control                                                                                                                    2007 c present

route technician

         recruited to manage extremely difficult territory covering over 50 miles.

         provide wide-ranging services to clientele.

         assist over 300 customers via telephone.

         rookie of the year award for 2007.

 

safeway inc.                                                                                                                                2000 c 2007

sales specialist

         retained to serve in multiple grocery departments.

         gained expertise in all facets of customer service.

         strong focus on positive customer relations in all assignments.

         carried out cash management function.

         established sales revenue records for unit.

         ranked third in monthly sales revenues for california and hawaii.

 

sho-ka-wha casino                                                                                                                      2005 c 2006

lead supervisor

         originally recruited as table game dealer, gained rapid promotion to dual rate supervisor, and then lead supervisor.

         provided exceptional customer service while safeguarding casino assets.

         tracked and monitored table game gains and losses.

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earlier background

first career position was as service plumber, crane and son plumbing and heating.  in this assignment developed outstanding customer service and technical hvac skill sets.

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education

petaluma high school, petaluma, ca

honors graduate

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