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Yyyyyy x. yyyyyy                     0000 xxxxxx xxxx , xxxx , xxxxx 00000




Career Objective                             


Results-driven leader eager to contribute dynamic engineering, management, and leadership skills toward actively supporting a progressive organization as a key staff member




Ø  Offer approximately 13+ years progressive engineering and management experience in a wide array of environments with a comprehensive management background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

Ø  Proactive leader who successfully trains, develops, mentors, and leads top-performing teams committed to providing superior service

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings accordingly.

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients, external contractors and related stakeholders


Professional Experience                


Motorola - Plantation, FL

(Recent Job Positions: Program/Project Manager; Engineering Functional Manager: Process Manager: Organizational Process Architect: Engineering Project Lead: Engineering Test Lead:


Career Highlights

  Contribute dynamic leadership skills in managing employees, with full accountability for the effective administration for all aspects of various engineering and product management duties.

  Develop and directs the implementation of goals, objectives, policies, procedures and work standards for assigned programs; interpret and comply with all applicable federal and state regulations.

  Ensure that policies and procedures are being followed, that goals are met.

  Oversee financial well-being of the program by analyzing cost effectiveness and exercising cost controls.

  Plan, organize, administer, review and evaluate the work of subordinate professional, technical, support and operational staff through subordinate supervisors and lead workers.

  Provide for the selection, training, professional development and work evaluation of subordinate staff.

  Proficiently develop and execute financial strategies supporting enterprise-wide operations including technology implementation.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of project completion.

  Actively recruit, train and mentor new staff; track individual progress and prepare reports.     

  Spearhead diverse management functions ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development, and technology-driven solutions implementation

  Maintain full accountability for executing monthly project logistics and maintaining company directives.

  Analyze and review work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.


Additional experience


Fluentware - Plantation, FL                                                                                             1997-2008

Independent Consultant on Various IT Projects



Yyyyyy x. yyyyyy                                                                                                                      Page 2 of 2




Brigham Young University Provo, UT

Bachelors of Science in Computer Science

Dean s List




2001 Outstanding Innovator Award

Software Engineering Symposium (SES) Best Presentation Award Winner 1999, 2000, 2001

Co-Inventor of Patent #7,132,932




Project Management Institute (PMI) Project Management Professional (PMP)

Project Management Master s Certificate, George Washington University

Microsoft Certified Professional (MCP)

Microsoft Certified Solutions Developer (MCSD)




  Tools: Microsoft Project, Primavera Project Management

  Proficiencies: C, C++, VBA, VB Script, Java Script, Pascal, Visual Basic, VB.NET, C#, PHP, AS

  Tools: Visual Source Safe, ClearCase, ClearQuest, DOORS, Rational ReqPro, MS Access, Power Builder, SQL Server, Oracle, Team Foundation Server, MySQL, Internet Information Server (IIS), Apache

  Processes: Software Engineering Institute (SEI) Level 5, Capability Maturity Model (CMM) Level 5, Capability Maturity Model Integrated (CMMi) Level 3, Agile Methods and Iterative Development MiniTab, DataDrill


Yyyyyy x. yyyyyy                     0000 xxxxxx xxxx , xxxx , xxxxx 00000








Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive processes/procedures, I have continually excelled as a proactive leader. 


I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results. 


As illustrated by my career background, I have continually advanced in this contact-center industry, assuming increasing levels of responsibility for multi-million dollar budgets.  To complement my experience, I offer a BS in computer science.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.








Tonya Maxey-Fuller


Yyyyyy x. yyyyyy                     0000 xxxxxx xxxx , xxxx , xxxxx 00000











Contact Name

Company Name


City/State/Zip Code




Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.


Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.






Yyyyyy x. yyyyyy


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