0000 xxxxxx xxxx , xxxx , xxxxx 00000
healthcare operations executive / quality assurance specialist
dynamic healthcare management expert with extensive background and demonstrated success in operational best practices within healthcare environments. eager to contribute specialized skill-set in problem identification and resolution as well as human capital development.
• quality assurance
efficiency best practices
multi product experience
ø excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations, with specialized knowledge of fda regulations, certificate for request (cfr) process, medical devices, pharmaceuticals, and biologics.
ø demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
ø capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.
ø develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner.
ø work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.
ø skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.
ø stay abreast of most up-to-date healthcare research and data in order to offer most viable recommendations to departmental resources.
ø provide support including document analysis and creation of various technical resources as well as comprehensive administrative functions.
education & technical skills
ø institute organizational change initiatives for various facilities specifically designed to increase efficiency and quality assurance.
ø implemented specialized audit program designed to reduce instances of deficiencies within facility setting. program officially reduced fda observations by 95% thus earning champion for life award.
ø developed operations and quality assurance protocols designed to reduce various facility backlogs which were adversely affecting productivity. process succeeded in significantly improving product output, quality, and overall compliance.
ø due to numerous fda compliance failures, designed and executed specific processes for operations and quality control to increase overall efficiency, thus resulting in reduction of specific instances of non-compliance across the country by 50%.
ø designed quarantine process entailing a 15 page flowchart outlining detailed methodology. this resulted in an increase in appropriate product quarantines both in terms of accuracy and time spent (from 6 weeks to 5 days.) program was initiated nationally at the insistence of executive management.
ø conducted thorough analysis of multiple organizational objectives related to support release, reworking, and disposal of products and designed prioritization protocols to increase accuracy and time for release to clients. program resulted in significant reduction in fda audit observations and concurrently increased customer service and senior management satisfaction scores.
field director of problem management, red cross 2008-present
worked with over 20 facilities to ensure problems were effectively solved and product quality was improved.
worked with operations, quality, and management to develop effective and practical solutions.
division director of problem management, red cross 2001-2008
responsible for all quality assurance and document control activities in 5 states.
held two full time positions to better coordinate quality assurance and problem management activities.
managed over 60 employees.
quality / regulatory manager, ballard medical products 1996-2001
responsible for all quality assurance activities at two facilities for over 8 different product categories including; trach care products, feeding tubes, endoscopic products, pain management kits, stomach pumping kits, saline vials, defibrillator pads, and mouth swabs.
managed over 60 employees.
- quality assurance supervisor, bard access systems
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name here of recipient
name here of company
dear recipeint name:
recent research into company name prompted me to immediately update my resume for your review. based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles as an operational executive within various clinical and healthcare settings, specifically in the areas of operational analysis, management, quality assurance, and organizational change and development.
i am skilled at providing expertise regarding comprehensive tasks including staff education, conflict analysis and resolution, and development of comprehensive action plans to deal with numerous procedural and operational deficiencies. i am astute at developing streamlined processes that will increase facilities productivity and reduce the occurrence of costly errors. i have worked as a support expert in various forms including as field director of problem management for the red cross, so i understand many functional aspects of the healthcare industry from a range of levels and vantage points.
i am an exceptionally hard worker and my peers consider me a strong team player. my enthusiasm comes from developing policies and implementing best practice models to increase productivity and efficiency. additionally, i am a solid operational manager and am astute at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team. i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement. i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. please contact me sooner if you wish to talk before then. i look forward to speaking with you.
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