District Manager

Retail ~ Sales and Service

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Multi-Unit District/Store Management               Multi-Million Dollar Operations

New Store Launches/Start-Ups             Sales and Profits Optimization

Merchandising Standardization                        World Class Customer Experience

Staffing, Training & Development                     Employee Relations and Retention

P&L/Budgeting                                     Cost Containment

Assets Protection/Shrink Control                     Inventory Management                        

Ø  As District Manager of 28 stores with $375M+ annual revenue, have successfully generated 40% growth over FY 2008 in economically challenged and competitive markets; consistently achieve high volume year-over-year growth for mobile business sector

Ø  Have positioned district as Top Performer Companywide, with 20% NOP growth; FY 2008-YTD

Ø  Leading company as Top District in Overall Customer Service, with 92% ranking

Ø  Awarded Top District in Visual Merchandising

Ø  Saved company $1.4M, bringing in .43 total shrink budget at .20; 2006-2007

Ø  Received Achievers Award for Outstanding Shrink Performance

Ø  Recognized with award for Best Merchandise Standards

Ø  Took Cambridge Store to #2 Ranking out of 280 stores, with 200% NOP for year

Ø  Attained 4.9 score on 5.0 scale in employee experience, resulting in Top Viewpoint Store recognition

Ø  Led North Dartmouth store to earn Best of the Best for Visual Merchandising Award

Ø  As Multi-Unit Business Sales Director with CompUSA, steered operations of 30 stores across RI, MA and NH, personally overseeing 35% of company s $1B corporate account business

Ø  Successfully managed Lifespan Hospital account in RI; drove project replacing all PCs within their hospital system and positioned company as their primary technology service provider

Ø  In position of Merchandising Project Lead, collaborated in preparing for grand openings of stores and concurrently oversaw merchandise presentation across market locations

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BestBuy-Multiple Locations                                                                                       2002-Present

District Manager, BestBuy Mobile Stores    

Direct full-scope operations of 28 stores across RI and MA employing 3,360 management and associate team members, with full P&L accountability for $375M in annual revenue

Effectively recruit, train, develop, and lead top-performing team members committed to delivering quality customer experience while concurrently building an employee-focused work environment conducive to maximizing job satisfaction and retention

Strategically manage human resources to control labor costs

General Manager-Back Bay, Boston MA; 2007-2008

Spearheaded launch of first 3-level store for company, rapidly building business to $65M annual revenue and employing 240 team members

Loss Prevention Market Manager-Multiple Districts; 2006-2007

Oversaw critical shrink control, visual merchandising, full inventories, and cycle count execution for 52 stores across 4 districts in MA, RI, NH, and VT

General Manager-Cambridge MA; 2004-2006

Steered operations of $85M annual revenue 2-level store employing 260 staff; saved $180K, with shrink control of .18 on .50 budget

General Manager-North Dartmouth MA; 2002 to 2006

Managed a 185-employee store generating $50M annual revenue; achieved .25 shrink control on .48 budget, resulting in $98K savings, and attained 110% net operating profits

Comp USA-Attleboro, MA/Orange, CT                                                                                      1990-2004

General Manager

Steadily progressed with company from part-time associate to Operations Manager, Sales Manager, Visual Merchandising Manager, District Business Services Manager, and Multi-Unit Regional Business Sales Director, culminating in directing operations of stores exceeding $45M annual revenue

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BA, Business, College-Rhode Island College BA in Business

Joe Andre Scholarship Award Recipient in recognition of GPA over 3.8
 

Certificate in Arts, Rhode Island School of Design

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Member, City of Boston s Business Owners Program

Supporter, Children s Hospital; company recognized as Top Christmastime Contributor for past 2 years

Fundraiser, Breast Cancer Walk

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