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833 Arbor Hill Drive Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx


Highly Experienced Business Office Management Professional

Administer College Level Student Services / Manage High Volume Transactions / Superior Customer Service


Highly Rexxxxxxrded Senior Level Support Professional with expertise in relationship cultivation, office administration and college financial aid management processes. Outstanding orxxxxxxnizational ability, office efficiency and time management skills with a reputation for excellence and high quality production. Thrive in a fast paced, challenging environment that offers new opportunities for accomplishments and success. Seeking an Administrative Leadership position with a progressive orxxxxxxnization that values a solid work history, tenacity and professionalism.


Key Skills Summary


w  Attention to Detail

w  Build and Maintain Relationships

w  Dedicated to Customer Service

w  Effectively Manage Multiple Projects

w  Enrollment policies and procedures

w  Exercise Excellent Judgment

w  Financial Aid Functions

w  Orientation Presentation

w  Persuasive and Effective Speaker

w  Problem Solving / Decision Making

w  Quick to Learn New Technology

w  Scheduling and Calendar Management

w  Strong Analytical Skills

w  Student Financial Services




Xxxxxx Work Ready Certified - Work Ready Certificate 2009

Texas Southern University, Houston, TX- Bachelor of Science in Home Economics, Minor in Business Management

Richland College, Richland, Texas - Concentrations: Business Management and Accounting


Professional History

Clark Atlanta University (1984 to 2009)

Senior Student Accountant Representative (1996 to 2009)

w  Led superior customer service and program management initiatives for student aid packages; provided guidance and counseling to parents and students rexxxxxxrding financial requirements, admission and enrollment processes, guidelines and payment options.

w  Oversaw management for over 500 payment plans, generating $500K in receivables annually.

w  Coordinated new student orientation presentations for undergraduate, graduate and transfer students.

w  Managed day to day activities for student employees; provided on the job training and educated students on Federal regulations and standard requirements governing accounts.

w Created weekly reports denoting receivable activity, ensured reconciliation of loan disbursements and served as key liaison among the university for the medical insurance benefit program.

w Created collateral development to support the mission of the department and educate students on products and services available to assist them in funding their attendance.


833 Arbor Hill Drive Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx

Page 2


Student Accountant Representative (1989 to 1996)

w  Interacted with students and parents to answer questions and provide guidance for student loan processing; managed disbursement for loan funds, oversaw AP/AR initiatives and ensured accurate reconciliation for cash receipts and bank statements.

w  Maintained comprehensive records of external scholarship sponsors, and xxxxxxined a reputation as a knowledgeable and helpful Account Representative.


Student Account Supervisor (1984 to 1989)

w  Oversaw student account payment postings; reconciled eternal scholarship funds and processed student loan disbursements in accordance with mandated Federal regulations.

w  Created and implemented effective procedures for processing third party billing contracts; acted as liaison for communication with embassies, consulates and corporate sponsors.


Volunteer Activity


Member, Board of Regents, Greenforest McCalep Christian Academic Center

Vice President, Dialysis and Transplantation Support Services Center, Inc

Team Leader, True Love Wait Teen Conference, Greenforest Community Baptist Church

Cheerleading Coordinator, Greenforest Recreation Program

Volunteer, Feed the Homeless

Volunteer, Reach One Teach One Program























833 Arbor Hill Drive Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx





Hiring Manager s Name


Company Name

Street Address

City, State Zip


Dear Hiring Manager:


I am writing to express my interest in a position where I can utilize my strong background as a Senior Level Business Support experience. For the past 20+ years, I xxxxxxined successive promotion and responsibilities and have established myself as a trusted and reliable professional. I ve had the opportunity to fine tune my customer service, project management and training skills and know that my talents and skills would be a perfect fit for your orxxxxxxnization.


In addition, I have a solid record improving operations through a dedication to streamlining efficiencies, and the implementation of new processes. This along with my expertise in strategic planning and customer relations make me an ideal candidate for your orxxxxxxnization.


The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. As a seasoned professional, I believe it would be mutually beneficial for us to meet. I will call next week to inquire about the possibility of meeting to discuss your orxxxxxxnization s goals and how I can help you meet them.


Thank you for your time and consideration.















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